About the role
- Basic up to $5,000 + Bonus + AWS
- 5 days work week only
- Minimum 5 years of relevant engineering, QA/QC, supplier quality, manufacturing or technical support experience
About the role
This is a leadership role responsible for technical support, QC/QA management, supplier quality, customer complaint resolution, engineering change control, product certification and internal workflow improvement. The Senior Technical Engineer will lead the Technical Department and work closely with all departments to ensure technical, quality, and process requirements are properly controlled. The role reports directly to the General Manager and Managing Director.
Key responsibilities
- Lead and manage engineers and QC/QA personnel, plan, organize, and improve the Technical and QC/QA functions
- Provide product and application-related technical support to internal and external customers
- Develop, maintain, and improve QC/QA processes, inspection plans and quality standards
- Manage, track and catalogue engineering changes for every SKU and maintain clear visibility of product engineering changes, drawing revisions and technical specification updates
- Review internal department workflows and identify loopholes, weak controls and failure points
- Establish and maintain supplier QC/QA requirements and conduct supplier audits, surveillance checks and supplier qualification assessments
- Put in place a supplier control-of-change process for critical materials, tooling and processes
- Establish and manage a structured customer complaint handling process and lead technical investigations and root cause analysis
- Obtain and maintain product certifications required by target markets and coordinate with testing laboratories and certification bodies
Requirement
- Degree or Diploma in Mechanical Engineering, Materials Engineering, Manufacturing Engineering, Industrial Engineering or related discipline
- Minimum 5 years of relevant engineering, QA/QC, supplier quality, manufacturing or technical support experience
- Experience leading engineers, technical staff or QC/QA personnel is preferred
- Strong knowledge of QA/QC systems, inspection methods, supplier quality control and engineering change control
- Able to read and interpret technical drawings, specifications, inspection reports and test reports
- Experience with supplier audits, root cause analysis, and corrective/preventive action follow-up
- Strong problem-solving, analytical and communication skills
- Highly organized, hands-on, proactive and able to follow through until issues are closed
- Experience in dealing with QA QC in manufacturing industry, defining specs for QC to do inspection, attending to customer complaints and aligning problems with supplier side
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