About This Role
This strategic role aims to define, implement, and evolve quality assurance practices for clients, ensuring the quality of delivered solutions, reducing risks, and supporting business objectives. The incumbent will play a key role in establishing a quality culture, continuous process improvement, and the adoption of industry best practices. The QA Manager acts as a quality reference for Development, Product, Operations, and Infrastructure teams, contributing to quality governance, risk management, decision-making, and continuous optimization.
Responsibilities
- Define, implement, and evolve the quality assurance strategy aligned with business and technological objectives
- Establish and maintain a quality governance framework, including processes, standards, indicators, and control mechanisms
- Lead and support QA teams in planning, executing, and monitoring testing activities
- Ensure quality risk management and recommend necessary actions to support delivery and production deployment decisions
- Define and monitor quality indicators (KPIs) to measure team performance and deliverable quality
- Promote the adoption of best QA practices, particularly in automation, continuous testing, and "Shift Left" approaches
- Contribute to the integration of artificial intelligence into testing and validation practices
- Collaborate with stakeholders to ensure requirements traceability, test coverage, and alignment of quality objectives
- Support teams in continuously improving their quality maturity
- Produce and present quality reports to various governance bodies and support GO / NO-GO decisions
Requirements
- Bachelor's degree in Computer Science, Software Engineering, Quality Assurance, or a related field, or equivalent senior-level professional experience
- Minimum of 8 to 10 years of experience in quality assurance, including several years in a leadership or management role
- Demonstrated experience in developing and deploying quality strategies for complex projects or programs
- Excellent understanding of modern QA practices: functional testing, automation, continuous integration, risk management, quality governance, and performance metrics
- Rigorous and structured profile, with strong systemic analysis and complex problem-solving skills
- Mobilizing leadership and collaborative spirit: ability to work cross-functionally, influence without hierarchical authority, and evolve team quality maturity
- High autonomy and strong sense of responsibility: ability to plan, prioritize, and lead strategic initiatives end-to-end
- Excellent written and oral communication skills, with ease in interacting with technical experts, business stakeholders, and managers
- Strong interest in continuous improvement, automation, artificial intelligence applied to quality, and innovation in QA practices
Benefits
- Stock purchase plan
- Profit-sharing plan
- Referral program
- Recognition and achievement enhancement program
- Member consultation
- Global health and wellness program Oxygen
- Social club
- CGI/Flex Protection: Get $1,050/year to allocate to a health management account, a physical activity account, to pay part of insurance premiums, or save in the stock purchase plan
- Annual professional development planning
- On-demand learning tools
- CGI Leadership Institute
- Knowledge sharing
About the Company
CGI is at the heart of digital transformation, one of the largest information technology (IT) and management consulting firms in the world. The company's life is rooted in ownership, teamwork, respect, and a sense of belonging, inviting employees to become owners from day one.
