Leading the site Quality Assurance function and maintaining the effective execution and continuous improvement of the Quality Management System (QMS) is the core of this role. The QA Manager works across departments and, as needed, across ACS locations to ensure products, processes, inspections, and records meet customer, internal, regulatory, certification, and ISO 9001 requirements. This position provides day-to-day leadership to QA personnel, supports production and customer requirements, and drives timely investigation and resolution of quality concerns.
Responsibilities
Ensure site execution of the corporate QMS that conforms to customer, internal, ISO 9001, product-certification, and applicable regulatory requirements
Maintain and improve company quality procedures, standards, specifications, work instructions, forms, and records
Ensure that site inspection records are timely and complete
Maintain and improve inspection and test procedures, acceptance criteria, and associated quality records
Maintain the site measurement equipment calibration program and related records
Administer site processes for nonconforming material and material discrepancies, including identification, control, documentation, review, and disposition
Support compliance with applicable product requirements and certifications, including UL, Intertek, and similar certifications and/or regulatory entities
Lead, coach, and develop the Quality Inspector team; establish expectations, assign work, monitor results, and maintain appropriate departmental documentation
Conduct performance evaluations and address performance or conduct concerns in coordination with Human Resources and leadership
Participate in recruiting, selection, onboarding, training, corrective action, promotion, and separation decisions in accordance with established approval processes
Develop and deliver training on QA functions, quality principles, the corporate QMS, ISO 9001, problem solving, and continuous improvement methods
Perform inspections when QA staff are unavailable during extended or critical periods
Promote and recognize quality achievements and measurable performance improvements
Monitor, measure, and review internal processes that affect product quality and QMS performance
Translate customer specifications and requirements into effective inspection and quality-control processes
Analyze quality data and publish accurate, timely reports against established standards, objectives, and goals
Support robust, error-resistant production processes and the development of a lean manufacturing culture
Lead or participate in continuous improvement initiatives and facilitate sustainable QMS and process changes
Audit and inspect supplier-provided or customer-provided materials, as required, to verify quality, form, fit, function, and conformance before use
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Investigate manufacturing quality concerns and develop practical solutions in cooperation with Manufacturing, Engineering, and other departments
Support the investigation, documentation, implementation, and verification of site corrective actions
Investigate and resolve customer quality issues and complaints through structured problem solving and documented follow-up
Remain informed of customer changes and job-specific requirements and communicate their quality implications to affected teams
Partner with Engineering, Scheduling, Project Management, Manufacturing, and other functions to plan customer job launches and execution strategies that support quality and delivery requirements
Collaborate with QA leaders at other ACS locations to establish quality objectives, align practices, and share lessons learned
Maintain the confidentiality of employee, customer, supplier, and company information
Comply with company policies, safety requirements, and applicable procedures
Perform other duties as assigned
Requirements
Bachelor’s degree in quality management, engineering, science, technology, manufacturing, business, or a related field, or an equivalent combination of education and relevant experience
At least three years of quality assurance or quality control experience, preferably in a manufacturing environment
At least two years of supervisory or management experience
Working knowledge of ISO 9001 requirements, quality-management systems, inspection methods, and corrective action practices
Ability to read and interpret fabrication drawings, engineering drawings, specifications, acceptance criteria, and customer requirements
Proficiency with Microsoft Office applications and Adobe Acrobat
Strong leadership, communication, organization, analytical, decision-making, and problem-solving skills
Ability to manage multiple priorities and adjust to changing production, customer, and operational requirements
Nice to have:
Six Sigma or Lean Manufacturing training or certification
Experience with Visio, SolidWorks, or SolidWorks Reader
Knowledge of AWS D1.1
Working knowledge of the National Electrical Code (NEC)
Experience supporting UL, Intertek, or comparable product-certification requirements
Important Details
Environment: Frequent work in manufacturing areas with exposure to moving mechanical parts, fumes or airborne particles, vibration, temperature variation, outdoor conditions, and potentially loud noise. Required personal protective equipment must be worn in designated areas
Physical Requirements: Regular standing, walking, bending, kneeling, climbing, and movement through manufacturing areas to conduct or oversee inspections. Work may require access to elevated areas or confined spaces and the ability to safely lift or move up to [verified weight] pounds, with or without reasonable accommodation
Schedule: Generally works during normal business hours but may require early mornings, evenings, weekends, extended hours, or support across shifts based on production, audit, customer, or operational needs
Travel: Occasional local and overnight travel may be required to support other ACS facilities, customers, suppliers, audits, training, or quality-related business needs
About the Company
ACS Manufacturing maintains an effective Quality Management System (QMS).
