QA Manager

About This Role

As QA Manager, you will be responsible for the quality of the product/domain from the planning stage to release. You will work closely with POs, designers, and developers to identify quality issues in the product design stage and propose solutions.

Responsibilities

• Take full responsibility for the quality of the assigned product/domain, participating in the entire process from planning to release
• Collaborate closely with POs, designers, and developers to proactively identify quality issues during the product design stage and propose solutions
• Be responsible for the entire process, from establishing test strategies for new features and improvements, designing test cases, performing verification, to regression testing
• Design and improve QA processes and checklists suitable for service characteristics and the team's development/deployment culture, and establish a quality culture within the team
• If necessary, create a more efficient and reusable test structure by introducing/improving automated testing and internal QA tools
• Analyze issues occurring in the field with the tax/operations/CS teams and be involved in resolving root causes at the product/process level

Requirements

• Experience successfully launching complex product QA from planning to release (A-Z)
• Experience efficiently managing schedules and test coverage for multiple projects in collaboration with product teams
• Experience building and improving QA processes suitable for product characteristics in a fast-paced or frequently changing deployment environment
• At least 7 years of QA-related experience
• Experience designing and operating organization-wide QA processes beyond individual products
• Experience designing, implementing, and operating automated tests using Playwright, Appium, etc.
• Ability to use JavaScript/TypeScript (JS/TS) in practice for writing and maintaining automation scripts

Application Process

• The application journey includes document screening, skills interview, cultural fit interview, reference check, compensation negotiation, and final offer
• The skills interview includes a 'live assignment' conducted using a video interview tool for approximately 50 minutes

About the Company

Toss Income is the newest affiliate of Toss Community, launched to provide services related to 'income', the starting point of finance. Toss Income focuses specifically on the tax area, striving to resolve the inconveniences of tax matters that individuals find difficult to solve on their own. Just as Toss has introduced innovative financial services to make financial life easier and more convenient for everyone, Toss Income delivers new value through services like 'finding hidden refunds'. As the newest affiliate of Toss Community, you can become an early member and build the team together. Toss Income aims to resolve all irrationalities and inconveniences related to income and tax refunds. The company challenges new value through services like 'finding hidden refunds', envisioning a future where anyone can easily solve tax problems with a single app.