About This Role
This QA Manager position is responsible for food safety and quality engineering and control across various processes, including operations, systems, policies, and procedure auditing. The role leads quality improvement projects and focuses on preventing defects based on flight attendant feedback. It also acts as the primary business quality project manager for Corporate Quality Assurance requirements and regulations.
Responsibilities
- Support all customer and regulatory audits within the responsible facilities
- Work side-by-side with Operation Managers to assure compliance to HACCP requirements are met
- Work as part of the corrective action team to address non-conformities related to product, process and service
- Execute monthly self-assessments on the elements of food safety
- Execute the required food safety related testing as defined in the HACCP plan
- Plan for quality (capital, supplier quality, plant quality)
- Evaluate and report on performance trends related to quality
- Manage Quality Engineering projects, including operative supportive functions
- Lead and monitor improvement projects as assigned
- Audit implementation of quality systems for effectiveness by verifying activities
- Responsible for maintaining and managing the corrective action system
- Monitor the accuracy and compliance of HACCP records as defined in the corporate procedures
- Reinforce quality awareness to the management and work staff
- Schedule and manage the daily activities and task of the sanitation porters (if defined as a responsibility)
- Manage continuous improvement projects in quality elements
- Play a key role in implementing the business management system
- Implement the quality system detailed in the quality manual
- Champion quality improvement efforts and initiate problem solving efforts and assure implementation
- Drive prevention vs. detection of defects tracking key performance indicators and daily patrol of production areas
- Responsible to lead product defect investigations
- Responsible to lead investigations of alleged food poisoning, hard-foreign and soft foreign objects
- Responsible to manage the compliance with USDA / APHIS regulations
- Responsible to manage food product suppliers of the unit including auditing of local suppliers
- Coordinate actions to prevent the occurrences of nonconformities to internal, Federal and State laws
- Maintain customer compliance resolution on defects including alleged food poisoning if needed
- Responsible for the identifying and maintaining of key performance metrics for the Quality organization
- Continuously improve plant procedures for monitoring and ensuring conformance to specifications for incoming raw materials as well as for finished products
- Act as the primary liaison to Corporate QA Compliance Team
- Play a key role in training and coaching of quality requirements to all levels in the business unit
- Responsible for safety, quality and compliance to customer specification
- Ensure optimum business processes to support full customer and regulatory compliance in terms of quality and food safety
- Stay attuned to and prepare adaptation to changes in customer, company and regulatory changes in requirements
- At times liaise with customers and regulatory agencies
- Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaise appropriately with HR and other support functions
- Complete Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI
- Complete all other company required training including but not limited to ServSafe Sanitation Manager Certification
Requirements
- Bachelor's degree in food science, quality, technical or business related field from an accredited 4-year college or university
- Minimum of 5 years quality assurance experience in a manufacturing environment, with preference in food manufacturing
- Advanced technical knowledge in catering processes and design functions, manufacturing methods, inspection, statistical methods and quality auditing
- Knowledge of lean standard tools, TQM methodology
- Detail oriented
- Project management experience
- Strong organizational skills, able to prioritize responsibilities and multi-task
- HACCP certified
- Strong interpersonal skills, interact well with multiple departments as required
- Able to work with little supervision
- Excellent reading, writing, and oral communication skills
Nice to have:
- Basic lean, six sigma knowledge, and continuous improvement understanding
- ServeSafe certification
- Multi-lingual
Important Details
- Travel: 20%
- Application deadline: 10/30/2026
About the Company
If you want to be part of a team that helps make travel and culinary memories, join us!
