About This Role
This QA Manager position is responsible for food safety and quality engineering and control across various processes, including operations, systems, policies, and procedure auditing. The role leads quality improvement projects and focuses on preventing defects based on flight attendant feedback. It also acts as the primary business quality project manager for Corporate Quality Assurance requirements and regulations.
Responsibilities
- Support all customer and regulatory audits within the responsible facilities
- Work side-by-side with Operation Managers to assure compliance to HACCP requirements are met
- Work as part of the corrective action team to address non-conformities related to product, process and service
- Execute monthly self-assessments on the elements of food safety
- Execute the required food safety related testing as defined in the HACCP plan
- Plan for quality (capital, supplier quality, plant quality)
- Evaluate and report on performance trends related to quality
- Manage Quality Engineering projects, including operative supportive functions
- Lead and monitor improvement projects as assigned
- Audit implementation of quality systems for effectiveness by verifying activities
- Responsible for maintaining and managing the corrective action system
- Monitor the accuracy and compliance of HACCP records as defined in the corporate procedures
- Reinforce quality awareness to the management and work staff
- Schedule and manage the daily activities and task of the sanitation porters (if defined as a responsibility)
- Manage continuous improvement projects in quality elements
- Play a key role in implementing the business management system
- Implement the quality system detailed in the quality manual
- Champion quality improvement efforts and initiate problem solving efforts and assure implementation
- Drive prevention vs. detection of defects tracking key performance indicators and daily patrol of production areas
- Responsible to lead product defect investigations
- Responsible to lead investigations of alleged food poisoning, hard-foreign and soft foreign objects
- Responsible to manage the compliance with USDA / APHIS regulations
- Responsible to manage food product suppliers of the unit including auditing of local suppliers
- Coordinate actions to prevent the occurrences of nonconformities to internal, Federal and State laws
- Maintain customer compliance resolution on defects including alleged food poisoning if needed
- Responsible for the identifying and maintaining of key performance metrics for the Quality organization
