QA Engineer

About This Role

This QA Engineer role involves being the primary contact for customer quality issues, managing complaints, and ensuring product and process compliance. The position requires working with internal teams to drive continuous improvement and monitoring customer satisfaction metrics.

Responsibilities

• Act as the main point of contact for all quality-related concerns from customers
• Communicate clearly and effectively with customers regarding product quality, complaints, or issues
• Investigate customer complaints and identify root causes using tools like 5 Whys, Fishbone diagrams, or 8D reports
• Lead and coordinate problem-solving teams to resolve issues
• Ensure timely and effective implementation of corrective and preventive actions (CAPA)
• Prepare and submit quality documentation (e.g., control plans, FMEAs) as required by the customer
• Maintain and report on key performance indicators (KPIs) like customer returns (RMA), PPM (parts per million), and delivery quality
• Support or lead customer audits (onsite or remote)
• Ensure compliance with customer-specific requirements (e.g., customer procedure, drawings, specification) industry standards (e.g., ISO 9001) and regulatory guidelines
• Participate in product launches, process validations, and initial sample inspections
• Ensure products meet quality standards before delivery to the customer
• Work with internal teams such as design, production, supply chain, and quality assurance to resolve issues and improve product quality
• Drive continuous improvement projects based on customer feedback
• Monitor and analyze customer satisfaction metrics and scorecards
• Take proactive actions to improve ratings (e.g., delivery performance, defect rates)

Benefits

• Excellent employment conditions
• Plenty of opportunities for further development

About the Company

Frencken Mechatronics is involved in the development and assembly of industrial systems for the semiconductor industry, the healthcare market, and a wide range of analytical applications. The company produces high-quality precision mechanical parts, machine assemblies, and vacuum systems in both clean room and non-clean room environments. Frencken is a global integrated technology solutions company that serves customers in Europe, Asia, and the US through a global network of operating subsidiaries. The Group offers a comprehensive range of product solutions that span the entire value chain, enabled by strategically located facilities in the Netherlands, Singapore, Malaysia, and China.