This hybrid role in Vancouver is responsible for testing systems and managing defects to ensure business and client needs are met, while adhering to established standards and methodologies. It offers varied, meaningful work across multiple projects, exposure to business and technology teams, and the opportunity to influence solution quality before release.
Responsibilities
Develop and execute System Test Strategies, Test Plans, Test Scenarios, and Test Cases to validate business and technical requirements, ensuring quality assurance deliverables are completed within established project timelines
Review business and functional requirements, solution designs, and acceptance criteria to assess testability, identify risks, gaps, and test scenarios, and ensure requirements are fully traceable throughout the testing lifecycle
Prepare test data and execute system, integration, regression, and user acceptance support testing, validating system functionality, data accuracy, business processes, and output quality against defined requirements
Maintain a strong understanding of internal applications, document and statement solutions, data interfaces, billing processes, delivery channels, and supporting platforms to effectively contribute to testing activities across a diverse change portfolio
Provide testing effort estimates based on project requirements and contribute to project planning, scheduling, resource allocation, and post-project analysis of estimated versus actual effort
Identify, document, track, and support the resolution of defects and system issues, including defect investigation, retesting, regression testing, and verification of fixes to ensure successful project delivery and release readiness
Record and maintain testing evidence, communicate testing progress and quality risks, and provide regular status updates to project stakeholders throughout the project lifecycle
Collaborate closely with Business Analysts, Developers, Project Managers, Operations teams, and client-facing stakeholders to ensure solutions are testable, meet business requirements, and are ready for deployment
Support a portfolio of client and internal change initiatives, including platform enhancements, process automation projects, data and file-interface changes, billing improvements, and communication delivery solutions
Contribute to the continuous improvement of QA processes, tools, standards, and methodologies by actively participating in team meetings, sharing best practices, and recommending enhancements that improve quality, efficiency, and project outcomes
Effectively manage competing priorities and deadlines while adapting to evolving requirements and investigating complex system, data, and output-related issues in a fast-paced project environment
Lead and coordinate testing activities, including test planning, strategy, and execution
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Prepare clear testing documentation and provide guidance to testers and project teams as needed
Work closely with Business Analysts, Developers, Project Managers, and Operations teams to ensure successful project delivery
Communicate testing status, risks, and issues to stakeholders in a timely manner
Identify testing risks, quality issues, and defects, recommending solutions based on testing best practices and experience
Play a critical role in ensuring project quality, timely delivery, and successful implementation of business requirements
Contribute to continuous improvement of QA processes, standards, and delivery effectiveness
Requirements
3-5 years of experience in Software Testing, Quality Assurance, or a related field
Strong knowledge of test case design, testing methodologies, and QA best practices
Experience creating and executing system, integration, regression, and user acceptance tests
Ability to interpret business and functional requirements and identify testing scenarios, risks, and gaps
Experience with defect management, test documentation, evidence capture, and regression testing
Strong analytical, problem-solving, and communication skills with a high attention to detail
Ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment
Collaborative, results-oriented, and adaptable, with the ability to quickly learn new systems and processes
Bachelor's degree in IT, Computer Science, Business, or a related field, or equivalent practical experience
Strong analytical ability, testing discipline, communication skills, and attention to detail are essential
Nice to have:
Experience validating document and statement outputs, including content, data, formatting, and other output characteristics against business requirements
Experience with Microsoft Test Manager, TFS, Azure DevOps, or similar testing tools
Exposure to automation testing
Familiarity with SQL/database queries, APIs, XML/JSON, file-based interfaces and system integrations, with experience validating data across input, processing and output stages Knowledge of Agile and Waterfall delivery methodologies
ISTQB or equivalent testing certification
Experience testing data files, interfaces, web applications, workflow systems, or document-based solutions preferred
Benefits
Flexible work to help you find the best balance between work and lifestyle
Health and wellbeing rewards that can be tailored to support you and your family including paid time off, observed holidays, and vacation pay
Opportunity to set aside salary to purchase shares in the company, and receive a company contribution
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future
Important Details
Work format: hybrid, minimum three days a week in the Vancouver office
About the Company
Computershare is a global leader in financial administration with over 11,000 employees across more than 22 different countries. Computershare Communication Services (CCS) provides integrated customer communication solutions globally, helping clients enhance customer engagement, improve operational efficiency, and meet regulatory and compliance requirements across digital and print channels. CCS's five-year strategy supports Computershare’s global priorities through business optimisation and business evolution, focusing on modernizing communication and messaging platforms across all business lines. CCS operates across key Computershare locations, including Australia, the United Kingdom, Germany, Canada, and the United States.
