QA Analyst

About This Role

This QA Analyst role involves ensuring proper procedures and protocols are followed, analyzing defects, and developing recommendations for corrective actions. The position requires close coordination with operations leaders and trainers to maintain quality performance and assist in managing customer relationships.

Responsibilities

• Conduct quality review and assist in the monitoring and enforcement of proper procedures and protocols at all times
• Prepare and present performance analysis, QA reports, and/or other information on quality performance
• Analyze defects or improvement opportunities within the process and individual performance, and develop recommendations for corrective action
• Document workflows, changes, and procedures
• Ensure full documentation of all data supporting the quality monitoring activities
• Maintain close coordination with all operations leaders (Process Expert/TL/Manager), Process Trainer/s, and Process Owners to ensure the accurate and timely sharing of QA results and analysis
• Assist in managing customer relationships both internal and external
• Assist or lead training efforts to maintain consistent and accurate standard procedures
• Perform any other tasks that may be assigned by the supervisor/manager

Requirements

• Bachelor's Degree
• Confidence, poise, and professionalism when interacting with customers and leaders in a global environment
• Willingness to learn new skills, both quantitative and qualitative in focus
• Strong communication, customer management, and meeting facilitation skills
• Ability to establish effective relationships with customers and operations team members
• Strong analytical and reasoning skills
• Ability to act impartially in the evaluation of process and individual performance
• Strong attention to details and listening skills
• Demonstrated the ability to multi-task and rapidly learn diverse tasks/ responsibilities

Nice to have:

• Knowledge in project management
• Knowledge of Quality Tools and Techniques (TQM, Six Sigma, etc) and Process Training or both

About the Company

IBM Consulting focuses on building long-term client relationships and collaborating worldwide, helping leading companies shape their hybrid cloud and AI journeys with support from strategic partners, robust IBM technology, and Red Hat. The company fosters a culture of growth and empathy, valuing unique skills and experiences while encouraging innovation.