About This Role
This detail-oriented QA Analyst role at Tier4 Group supports and maintains enterprise applications, ensuring their quality and reliability. The analyst performs comprehensive testing activities, supports production environments, and facilitates user acceptance testing (UAT), contributing to process improvements and ensuring exceptional user experiences.
Responsibilities
- Provide comprehensive quality assurance services across multiple application initiatives to ensure adherence to quality standards
- Design, develop, and execute detailed test plans, test cases, and test scripts based on business and technical requirements
- Perform various testing types including functional, regression, integration, and user acceptance testing to validate application functionality
- Create and maintain complex test data sets to support testing activities effectively
- Collaborate closely with application development teams, business analysts, and stakeholders throughout the testing lifecycle to ensure clarity and alignment
- Analyze workflows and recommend process improvements to enhance testing efficiency and application quality
- Ensure all applications meet quality standards prior to deployment by conducting thorough testing and validation
- Log, track, validate, and verify defects, ensuring timely resolution through effective communication with technical teams
- Support production environments by troubleshooting and resolving application-related issues promptly
- Communicate testing results, risks, and defect statuses clearly to stakeholders and project teams
- Manage and triage support tickets submitted by business users, providing timely resolution and escalation when necessary
- Work directly with business partners to understand requirements, develop testing scenarios, and facilitate UAT sessions
- Create detailed use cases and test scenarios for UAT, demonstrating application workflows to end-users
- Partner with UAT participants, providing ongoing support and guidance throughout the testing process to ensure successful adoption
Requirements
- Demonstrated hands-on experience in manual QA testing, including creating test scripts, test cases, and test plans
- Proficiency in functional, regression, and integration testing of enterprise applications
- Experience with defect management tools, particularly Jira and Jira Xray, for tracking and resolving issues
- Strong SQL querying skills for data validation and troubleshooting
- Experience supporting User Acceptance Testing (UAT), including developing use cases and facilitating workflows
- Familiarity with accessibility testing and compliance with WCAG 2.1 standards
- Excellent analytical, troubleshooting, and problem-solving skills
