About This Role
This night-shift post on the cardiac ward pairs patient care with mentoring new nurses.
Responsibilities
- Provide security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training
- Inspire confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor
- Be alert, observant, and ethical
- Comply with and enforce all safety and security rules and regulations
- Maintain Department uniform and equipment in good repair
- Perform routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches
- Assist team members, patients, and visitors by providing information, directions, and physical help
- Ensure traffic control, monitor conduct of visitors on premises and confront unauthorized persons for questioning
- Prevent, respond to, and investigate workplace violence
- Respond to service calls, such as combative or threatening patients or visitors and team member incidents
- Serve as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing)
- Perform key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats
- Respond immediately to emergency and crisis situations; physically intervene in accordance with training to situations that have a potential for injury
- Investigate incidents that occur on Advocate Health property and complete timely and accurate reports
- Address and escalate complaints to the appropriate leader and provide supporting documentation
- Perform liaison rounding duties to cultivate close partnerships with all departments and units
- Deliver security awareness education to team members to leverage their assistance in the overall security of the site
- Liaise with federal, state, and local law enforcement and first responder agencies
- Coordinate, brief, and monitor every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices
- Maintain current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. "STOP the BLEED"), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan
