Public Relations Officer

About This Role

This public relations officer role involves building and maintaining positive relationships with clients, customers, and the general public. The officer handles inquiries, feedback, and complaints, while also supporting marketing and promotional campaigns. The position suits a professional with strong communication and interpersonal skills.

Responsibilities

• Develop and maintain positive relationships with clients, customers, and the general public
• Handle public inquiries, feedback, complaints, and concerns professionally
• Coordinate with internal departments to ensure effective communication and timely resolution of issues
• Support marketing, promotional campaigns, and brand awareness activities
• Organize meetings, events, public awareness programs, and promotional activities
• Maintain communication with external organizations, business partners, and other stakeholders
• Prepare reports, presentations, correspondence, and public relations documents
• Assist in social media promotions and other communication activities
• Monitor public feedback and identify opportunities to improve customer satisfaction
• Maintain a professional image of the organization in all interactions
• Follow organizational policies and maintain confidentiality
• Perform other duties assigned by the management

Requirements

• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building abilities
• Good problem-solving and conflict-resolution skills
• Professional attitude and customer-service orientation
• Basic computer knowledge, including MS Office and email communication
• Good organizational and time-management skills
• MSW preferred, any postgraduate degree can also apply
• Experienced or freshers can apply

Benefits

• Provident Fund