About the role
Description On-site 5 days/week in either Nashville, TN or New York, NY
Our client seeks an executive-level PTP Stakeholder Support Lead to stabilize and elevate the internal-facing support function for global Procure-to-Pay operations during significant operational change, including an ERP migration to Oracle Fusion. The leader will manage intake, triage, routing, resolution, and closure of internal stakeholder inquiries across invoices, payments, vendor setup, and policy, while establishing SLAs, driving root cause analysis, and advancing automation and AI-enabled service delivery. The role will partner across Invoicing, Disbursements, Procurement, and Supplier Onboarding, design reporting and dashboards, and lead a distributed team with on-site presence and occasional travel.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $75.00 to $80.00/hr. w2
Responsibilities
- Oversee end-to-end PTP Stakeholder Support including intake, triage, routing, resolution, and closure for invoice, payment, vendor setup, and policy inquiries.
- Establish and enforce SLAs and a structured escalation framework across business units and geographies.
- Serve as primary point of escalation for unresolved or high-priority inquiries and partner with Invoicing, Disbursements, Procurement, and Supplier Onboarding to close process gaps.
- Act as SME for Oracle Fusion ERP migration, ensuring team readiness, communication, FAQs, and hypercare support.
- Manage volume spikes during cutover and stabilization, including temporary resourcing and prioritization.
- Capture and analyze inquiry trends to inform stabilization priorities and continuous improvement.
- Lead structured root cause analysis and drive permanent fixes with cross-functional teams.
- Build and maintain a knowledge base to improve first-contact resolution and reduce repeats.
- Define and monitor KPIs, and deliver executive dashboards and reporting.
- Lead, mentor, and develop a globally distributed support team with clear performance standards, training, SOPs, and scripts.
Experience Requirements
- 10+ years of AP/PTP experience with 4+ years in Director or VP-level leadership.
- Expertise across the AP/PTP lifecycle including invoicing, payments, and vendor management.
- Familiarity with Oracle Fusion AP modules.
- Experience building or leading a service desk or inquiry management function in finance or shared services.
- Strength in root cause analysis, problem solving, and translating trends into improvements.
- Proven leadership of large, globally distributed teams in change-intensive environments.
- Executive stakeholder management and communication skills.
- Hands-on experience with ticketing systems such as ServiceNow.
- Experience with AI-enabled support tooling for triage, routing, or knowledge assistance.
- Preferred: ERP migration support experience, SOX knowledge for PTP controls, media or large enterprise background, and global shared services exposure.
Education Requirements
- Bachelor's degree in Business, Finance, Accounting, or a related field.
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