This role involves supporting a property's technology and Information Resources objectives by contributing advanced knowledge of technology and general hospitality business. The position is responsible for all technology planning, decision-making, implementation, and maintenance at the property level. It may involve managing property systems technicians and interfacing with vendors, owners, the Executive Committee, and property staff.
Responsibilities
Use computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information
Monitor, verify, and manage the acquisition and maintenance of property-based systems
Analyze information, identify current and potential problems, and propose solutions
Maintain, inspect, and repair equipment
Inspect and verify the maintenance of the equipment or the environment
Verify that computer and network operations are monitored at the property, backup/recovery functions are performed on a scheduled basis, and administration functions for hardware, operating, and application systems are maintained and completed on a consistent basis
Manage IR activities to ensure the property infrastructure and application systems are functional at all times
Verify solutions are consistent with the client's needs and brand-specific IR environment
Administer and maintain mail and email
Maintain inventories and manage IT hardware/software
Provide Internet support and maintenance (if applicable)
Provide cable management support
Generate systems communications for property users to introduce new applications, provide user tips, alert users of system problems, and inform staff of progress or status
Consult on specific application issues or hardware/software problems
Provide feedback to Lodging IR on application functional performance and system performance
Use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
Monitor processes and evaluate information according to SOP and LSOP requirements
Enforce IR policies and standards protecting company hardware, software, and other resources at the property
Direct maintenance of equipment and installed software applications inventory for property, ensuring compliance with licensing regulations
Develop specific goals and plans to prioritize, organize, and accomplish work
Perform an assessment of needs, ensuring compliance with brand-specific standards, budget, and capital requirements
Determine priorities, schedules, plans, and necessary resources to ensure completion of any property projects on schedule and according to specification
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Verify problems are correctly reported, routed, tracked, and solved, with the system user being informed of the situation at all times
Verify proper asset management
Perform on-site monitoring of all projects
Verify that regular ongoing communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance, and produce desired business results
Keep up-to-date technically and apply new knowledge to the job
Demonstrate knowledge of job-relevant issues, products, systems, and processes
Provide technical expertise and support
Serve as a role model to demonstrate appropriate behaviors
Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision-making; demonstrate honesty/integrity; lead by example
Celebrate successes and publicly recognize the contributions of team members
Provide a technical perspective to information needs along with cost/benefits understanding in an influencing role
Verify employees are treated fairly and equitably
Verify property policies are administered fairly and consistently
Provide information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person
Inform and/or update executives, peers, and subordinates on relevant information in a timely manner
Analyze information and evaluate results to choose the best solution and solve problems
Coordinate property efforts, prioritize needs, and communicate those needs to IR Shared Services and other systems staff
Manage vendors for property IT requirements, functioning as an escalation point for problem resolution
Requirements
BS/BA or equivalent work experience
3-5 years of experience in a similar position
Previous experience in IR Global Field Services or Marriott Systems Support desirable
System-related professional certifications desired
