Property Manager

About This Role

Property Managers oversee the day-to-day operations, staffing, planning, and resident relations at residential land lease communities. This role combines property and people management, with a strong focus on delivering exceptional customer service and fostering a positive community environment. As the primary point of contact for residents and staff, the Community Manager is responsible for ensuring a safe, welcoming, and well-maintained community. This newly created role supports the company's continued growth and evolving business and operational needs.

Responsibilities

• Act as the primary point of contact for residents, addressing concerns, resolving complaints, and creating a positive, customer-friendly environment
• Train staff to deliver exceptional service and build strong brand recognition
• Ensure a safe and enjoyable environment for residents and employees
• Conduct regular property tours and address customer concerns promptly
• Manage, train, and supervise on-site administrative and maintenance staff
• Be a positive role model that leads by example
• Manage recruitment, training, performance evaluations, and disciplinary actions
• Ensure adherence to company policies and budgeted wage costs
• Maintain staffing levels and oversee employee scheduling and leave
• Conduct regular property tours to ensure the community is well-maintained and safe for residents and staff
• Implement community policies and procedures
• Foster a customer-friendly, team-based work environment
• Promote operational efficiency and support company policies
• Attend regional meetings and maintain positive relationships with stakeholders
• Collaborate with Compass’s corporate and regional teams and ensure business plans are implemented to achieve financial goals
• Procure goods and services from vendors in accordance with company procedures
• Coordinate with contractors and vendors for timely project completion
• Inspect infrastructure and common areas for safety and maintenance
• Oversee home moves and fire safety compliance
• Oversee the community's financial health by managing operational and capital improvement budgets, tracking all financial transactions, and processing payroll
• Contribute to the preparation of operating and capital budgets
• Ensure accurate financial reporting and payroll processing
• Manage procurement and petty cash
• Maximize collections efficiency
• Ensure safe operations and facility maintenance
• Enforce safety procedures and equipment usage
• Report hazards and incidents per company policy
• Manage leases, rent payments, deferrals, and terminations