This Property Manager role ensures the overall operations of the property, creating a safe and attractive living environment for residents and a positive workplace for associates. It involves maintaining exceptional quality and service, sustained resident satisfaction, operational efficiency, and strong financial results. The position requires prior experience with Section 8 and Affordable Housing within the LIHTC industry.
Responsibilities
Attract, retain, coach, motivate, and lead a high-performance team
Hold the team accountable for meeting all mission, quality, safety, and other performance standards
Oversee operations, marketing, financial management, and maintenance of the assigned property
Continuously monitor the building, grounds, and surrounding areas to ensure the community is safe, clean, and attractive
Present an exceptional impression for guests and prospective residents
Develop the community’s annual operating budget and maintenance plans
Monitor expenses, revenues, and financial metrics
Make recommendations and adjustments as appropriate to achieve financial and other performance targets
Interact routinely with residents; communicate effectively, appropriately, and courteously with residents, associates, management, and guests
Ensure all areas of concern are addressed promptly and professionally
Implement and monitor compliance with Enterprise Residential policies and procedures and external regulatory requirements
Ensure solid understanding of Enterprise Residential’s operational and human resources policies and procedures among all community staff
Address variances quickly to ensure consistent compliance
Lead and direct sales and marketing activities both on and off site to achieve occupancy goals
Recommend strategies to adjust activities as needed in response to market conditions, competitive pressures, apartment turnovers, and other factors influencing occupancy
Maintain knowledge of competitive properties and market trends and make recommendations as appropriate
Ensure strict compliance with the Fair Housing Act
Show and lease apartments
Qualify prospective residents in compliance with program requirements
Manage lease renewal process
Collect rents, monitor and manage delinquencies and collections, and maintain accurate records
Implement and monitor safety protocols; set a strong example and hold associates accountable for practicing a culture of safety
Promote resident services initiatives in conjunction with the Resident Services Department
Drive efforts at the community level, engaging residents in social and educational activities and events
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Prepare, monitor, and distribute reports on a variety of operational and financial data
Participate in and attend all required training sessions
Ensure that all associates are fully trained and aware of job responsibilities
Identify succession candidates and implement career development plans for property level associates
Support other communities as assigned by management
Perform other duties as assigned
Manage all property staff
Responsible for the overall direction, coordination, and evaluation of the property and relevant business development initiatives
Carry out supervisory responsibilities in accordance with Enterprise Residential policies and applicable laws
Interview, hire, and train associates
Plan, assign, and direct work
Appraise performance
Reward and discipline associates
Address complaints and resolve problems
Requirements
Minimum three years of property management experience or management experience in a related field
At least two years in a supervisory role
High School Diploma or G.E.D.
NCHM COS (Certified Occupancy Specialist) & TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally recognized compliance training program and experience, or ability and commitment to obtain certifications at the next available course offering
Demonstrated experience and solid track record in marketing and leasing
Strong financial acumen; demonstrated ability to understand basic financial statements and to manage expenses and revenue within budgets
Ability to lead, direct, and motivate others to innovate and excel
Ability to work in a fast-paced environment demonstrating strong organizational and follow-up skills along with an ability to manage multiple priorities
Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents, and external agencies
Ability to apply reason, logic, and advanced problem-solving skills to resolve complex and/or sensitive issues
Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence, and/or documentation
Strong computer and keyboarding skills with proficiency in Microsoft Word and Excel and the ability to quickly master new applications
Excellent interpersonal skills
Positive attitude, enthusiasm, and energy
Strong customer service orientation to all residents
Strong attention to detail
Ability to handle a high volume of telephone calls
Benefits
Annual performance bonuses
Generous paid leave programs
Dental, health, and vision care plans
Family-building benefits such as adoption and surrogacy support
Flexible work arrangements to promote work-life balance
Health advocacy
Employee Assistance Program (EAP)
Mental health benefits
Financial education
Wellness programs
Auto-enrollment in the company’s 401(k) plan with employer matching contributions
Learning and development opportunities, including tuition reimbursement for job-related courses and certifications
Important Details
Schedule: 8:00 AM to 5:00 PM, Monday to Friday
About the Company
Enterprise is a national nonprofit dedicated to making good homes possible for millions of families. The organization supports community development, invests capital for impact, advances housing policy, and builds and manages communities. Since 1982, Enterprise has invested $92.0 billion and created 1.1 million homes across all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands.
