About This Role
Overseeing a diverse portfolio of retail properties is the core of this Property Manager role, focusing on customer service, collaboration, and passion. You will build and maintain strong relationships with tenants, staff, and contractors, ensuring exceptional service and operational excellence. A key priority is tenant satisfaction, requiring strong relationship-building and problem-solving skills.
Responsibilities
- Establish and maintain strong working relationships with tenants, staff, and a variety of contractors
- Address tenant issues in a prompt, effective, and cost-efficient manner while maintaining a high standard of rapport and consistent communication
- Mentor and develop team members supporting their career growth and succession planning
- Consistently and effectively develop and motivate direct reports while being hands-on when needed
- Foster a culture of excellence, collaboration and continuous improvement within the property team
- Develop, administer, and submit both operating and capital reports
- Prepare and manage a variety of capital and operating budgets
- Approve a variety of purchase orders and Invoices
- Lead the operational and financial performance of a mixed-use portfolio
- Complete monthly and quarterly reports on finances, operations, legal matters, environmental issues and RPI (Responsible Property Investing) initiatives
- Ensure that corporate governance, environmental, health & safety policies and procedures are kept compliant
- Spearhead lease compliance, including lease administration duties governed by the property management team
- Update property management policies, procedures and operations in accordance with the policy and procedures manual
- Conduct and document annual building inspections, as well as routine follow up to ensure all items identified are addressed in a timely manner
- Ensure tenant and client satisfaction by responding and adapting to issues efficiently and effectively
- Assist the implementation of new programs and respond to and be able to clarify inquiries around a variety of policies and procedures
- Focus on environmental issues and provide insights and solutions to reduce carbon footprint
- Collaborate on Green Team Meetings, Tenant Events, and BOMA initiatives
- Perform other duties and special projects as assigned
Requirements
- 2+ years of experience as a commercial assistant property manager
- 5+ years of experience in commercial property management
- Licensed in Rental Property Management through British Columbia Financial Services Authority (BCFSA)
- Experience creating and managing a variety of operating and capital budgets
