About This Role
The Property Manager is the operational leader of the community, accountable for its financial performance, its people, and the experience of every resident. This role involves leading leasing and maintenance teams, managing the operating budget, and driving occupancy and revenue outcomes to protect and grow the owner's investment.
Responsibilities
- Own the property's operating budget, monitoring income and expenses monthly to achieve NOI targets
- Review and analyze weekly and monthly operational and financial reports, identifying variances and implementing corrective action
- Manage delinquency proactively through consistent follow-up, payment plan enforcement, and timely initiation of legal proceedings when necessary
- Approve invoices, purchase orders, and vendor payments in accordance with budget authority and company policy
- Prepare accurate and timely owner reports that communicate performance, risks, and forward-looking recommendations
- Maintain occupancy and revenue goals by overseeing the leasing process from lead generation through lease execution
- Coach the leasing team on sales technique, follow-up cadence, and conversion performance
- Monitor market conditions, competitor pricing, and demand trends to inform pricing and concession strategy
- Ensure all lease documentation, applications, and move-in procedures are completed accurately and in compliance with company policy
- Maintain the standard for resident communication, responsiveness, and service delivery across the entire team
- Oversee the resolution of resident concerns and complaints, intervening directly on complex or escalating situations
- Lead retention efforts including lease renewal outreach, resident engagement initiatives, and move-out recovery conversations
- Conduct regular property inspections to ensure curb appeal, common area standards, and unit quality meet ownership expectations
- Recruit, onboard, and develop team members in alignment with company hiring standards
- Conduct regular one-on-ones, performance reviews, and coaching conversations that connect individual behavior to team outcomes
- Hold team members accountable to performance expectations while creating an environment where people want to grow
- Partner with the maintenance supervisor to ensure work order response times, unit turns, and preventive maintenance schedules are met
- Ensure full compliance with fair housing laws, landlord-tenant regulations, and company policies at all times
- Maintain accurate resident files, lease documentation, and property records in the property management system
- Oversee incident documentation, insurance claims, and safety protocols in coordination with the maintenance team
