Managing all phases of site operations for an assigned development is the core of this Property Manager role. The manager is responsible for ensuring the stable operation, well-maintained appearance, and safety and security of the development and its residents, while also ensuring compliance with lease terms and company policies. This role suits a service-oriented individual who can effectively oversee site operations and maintain open communication with all involved parties.
Responsibilities
Ensure the stable operation of the development
Complete all assigned duties in a timely and accurate manner
Maintain a well-maintained appearance for the development
Ensure the safety and security of the development and residents at all times
Identify and report all problems or potential problems involving the development or its residents to the Supervisor in a timely manner
Maintain open communication between each individual involved in the operational aspects of the development: Assistant Manager, Leasing Agent, Janitor, and Maintenance Staff
Maintain a courteous and professional demeanor at all times, especially when interacting with residents, asset management, vendors, and community members
Ensure compliance by residents with the terms and conditions of the Residential Lease and the Resident Rules and Guidelines in a firm, consistent, professional, and non-discriminatory manner
Be attentive and responsive to the concerns, complaints, and/or suggestions of the residents in a prompt, fair, competent, and professional manner
Ensure compliance with the rules, regulations, policies, and procedures established for the development
Use common sense and good judgment in conjunction with job expertise to perform assigned duties and responsibilities
Read, understand, and comply with any and all Company policies and procedures pertaining to assigned duties and responsibilities
Perform each assigned duty in a professional, courteous, competent, accurate, complete, and timely manner
Read, write, speak, and understand English
Report absences to the Regional Manager and the Company’s Human Resources Department before 10:00 a.m. on the day of the absence
Perform other duties as may be reasonably assigned by the Field Supervisor
Prepare and submit information and data as required by the Regional Manager
Inform the Regional Manager of any anticipated or actual changes in the occupancy of the development and respond to the occupancy change as directed
Attend meetings required by the Regional Manager and/or asset manager
Inform the Regional Manager of any and all breaches of the Residential Lease or Resident Rules and Guidelines, and/or other serious resident problems, document all problems in writing, and respond as directed
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Answer incoming telephone calls in a prompt, courteous, and professional manner
Comply with all applicable federal, state, and local laws affecting the development
Ensure the development is available and ready for inspection at all times
Be proactive in keeping the development safe and secure from unsafe conditions
Maintain written documentation of all communication with representatives of the police and fire departments, building and safety departments, Housing Authority, or other government agencies and report such contacts to the Regional Manager within twenty-four (24) hours
Prepare and serve notices (Warning and Good Cause, Change in Terms of Tenancy, etc.) as required by the Regional Manager
Utilize the available in-house software to collect data and generate reports as required by the Regional Manager
Submit any and all Purchase Orders to OPPS Technology for processing within twenty-four (24) hours of execution
Maintain and update inventory lists for appliances, tools, equipment, and furniture belonging to the development
Oversee the job duties of the Assistant Manager, the Leasing Agent, Janitor, and Maintenance staff
Collect rent from the residents in accordance with Company guidelines
Deposit the rents collected in accordance with Company guidelines
Provide each resident with a rent receipt at the time the rent is paid
Post rents collected in a timely and accurate manner in accordance with Company guidelines
Inform the Regional Manager of any and all residents delinquent in their payment of rent, security deposit, and/or damages
Prepare and serve accurate non-payment of rent notices to residents who have failed to pay rent in a timely manner in accordance with Company guidelines
Administer the development’s petty cash fund in an accurate manner and seek reimbursement of the fund in a timely manner when reimbursement is needed
Oversee maintenance team and their daily work assignments
Walk the grounds in and around the development at least twice daily and ensure the grounds remain free of trash, graffiti, and unsafe conditions
Accompany maintenance team to conduct all inspections (Pre-inspection, agency inspections, move-in and move out inspections, etc.)
Coordinate and ensure that all service requests submitted by the residents are accomplished in a prompt, complete, courteous, and satisfactory manner
Perform periodic inspections of each unit in the development in accordance with Company guidelines
Take appropriate actions to conserve energy and water throughout the development
Address resident complaints, including problems between residents and problems between the residents and property management, report actions to the Regional Manager, and respond as directed
Interact with individual residents and resident organizations as required
Coordinate Resident Relations Activities with staff which include, but not limited to, birthday celebrations, senior aerobics, craft classes, holiday dinners, movie nights, day/overnight trips, if appropriate for the development
Ensure that the residents have signed the appropriate “release” when participating in the aforementioned activities
Support the social services program operating within the development, if applicable, by responding to reasonable requests for clerical, maintenance, and janitorial services
Coordinate with the Regional Manager to schedule and supervise all work performed by independent contractors
Ensure that all janitorial work is performed satisfactorily and regularly
Enter into minor written contracts and service agreements with outside contractors with the approval of the Regional Manager and monitor their performance
Oversee the work performed by the other development staff, such as Assistant Manager, Leasing Agent and Maintenance personnel, to ensure the required tasks are completed in a competent, complete, courteous, and timely manner; report discrepancies in performance to the Regional Manager
Maintain and assist Leasing Agent to have an accurate and complete written “waiting list” documenting any and all potential residents in a non-discriminatory manner
Maintain and assist Leasing Agent to have an accurate and complete written “traffic report” of each and every individual seeking residency at the development
Assist Leasing Agent when they are accepting a Rental Application from a prospective resident, ensure the application has been completed in its entirety
Assist Leasing Agent when they are obtaining supporting documents and process rental applications for prospective residents in accordance with Company guidelines
Conduct unit inspections with outgoing and/or incoming residents and document the results of each and every inspection in accordance with Company guidelines
Store and/or dispose of personal property abandoned by a former resident in accordance with Company guidelines
Oversee the distribution of keys, gate cards, and transmitters and maintain a distribution list of each and every item issued
Ensure vacant apartment units are being cleaned and prepared for new residents in a timely manner
Be proactive in making every effort to lease vacant apartment units in the most expeditious manner possible and keep the Regional Manager informed of those efforts
Maintain each and every resident file in accordance with Company guidelines
Conduct the annual recertification for each and every resident in accordance with Company guidelines
Ensure that each resident completes and signs the annual Family Household Income Reporting Form if the development maintains a welfare exemption
In the event of fire, flooding, cessation of utility services, or any other such emergency or hazardous condition, take all appropriate actions pursuant to established procedures and immediately notify the Regional Manager
Respond to emergencies affecting the development or its residents in an expeditious manner by immediately contacting the appropriate agency (police, fire, paramedics) and by contacting the Regional Manager for further instructions
Inform the Regional Manager and the Company’s Central Office of any and all incidents involving the development or its residents (fire, personal injury, theft, violence, etc.), document the incident in writing using the Incident Report Form (“IRF”), and submit the IRF, along with supporting documentation (police report), to the Regional Manager and the Company’s Central Office within twenty-four (24) hours
Ensure compliance with local fire and sanitary codes at all times
Implement and perform good safety practices at all times
Ensure that the security of all residents, staff members, and development property is maintained at all times
Requirements
2+ years of office and clerical experience
High School Diploma or equivalent
Good computer skills using MS Word and MS Excel
Good organizational, communication, and interpersonal skills
Nice to have:
Experience working at a property with 50+ units
Benefits
Free medical, dental, and vision after your first 90 days
80 hours of paid vacation
12 paid holidays
80 hours of sick pay
Important Details
Schedule: 8:00 am to 5:00 pm, Monday through Friday; may be needed after normal business hours or on weekends in response to emergency situations or special events
Property size: 65 units
Type of Housing / Property: Other / Tax Credit
About the Company
Barker Management Inc. is a leader in the Property Management Services industry, providing quality service to customers since 1972. The company considers its employees to be one of its most valuable resources, with continued success depending on service-oriented employees making a difference every day.
