Project Operations (Loan Product) (Monee)

Job Description

• Own and manage end-to-end operational processes for our loan products (Pay later service and digital cash loan products), ensuring service stability, smooth execution, and timely issue resolution.
• Proactively define key monitoring metrics and alerts; identify system-wide abnormalities and coordinate closely with tech teams, vendors, and partners to investigate, escalate, and resolve issues.
• Demonstrate leadership across the full project lifecycle — initiation, planning, resourcing (budget, timeline, workforce), execution, and closure — for operational and cross-functional initiatives.
• Apply analytical techniques to uncover root causes, bottlenecks, and operational risks; turn complex data into actionable insights that support business and strategic decisions.
• Design, build, and maintain automation tools, dashboards, and reports (e.g., SQL, Google Apps Script, Excel/Sheets) to improve monitoring efficiency and reduce manual workload.
• Set up and continuously improve SOPs, escalation workflows, and process documentation; align cross-functional teams on procedures and SLAs.
• Drive continuous improvement initiatives — spotting operational gaps and inefficiencies and implementing solutions — to scale capability and support business growth.

Requirements

• Bachelor's or Master's degree in Engineering, BBA, Finance, or a related field.
• 1–3 years of experience in consumer/digital lending or similar financial products preferred; outstanding fresh graduates also welcome.
• Strong logical, analytical, and problem-solving skills; comfortable operating in fast-paced, ambiguous environments.
• Detail-oriented, well-organized, and effective working across cross-functional teams.
• Proficient in data handling and analysis; experience or strong interest in process automation is a plus — SQL and scripting (Google Apps Script, JavaScript, Python) is a strong plus.
• Excellent interpersonal and communication skills, with good command of English and Thai at a professional level.
• Strong interest in FinTech, digital lending, or financial operations.
• Flexible to support operational issues outside standard working hours when required.