Project Manager - Loyalty Program

About This Role

This project management role within the International Client Development department focuses on enhancing client value and loyalty through the deployment and optimization of the company's loyalty program. The role involves contributing to the program's vision, supporting market implementation, and ensuring consistency with the overall omnichannel strategy.

Responsibilities

• Drive the deployment of the new program vision and identity
• Support markets in the deployment process
• Ensure the program's identity is respected and evolved across all touchpoints and markets
• Work on enriching the program's benefits
• Ensure visibility, proper integration, and adherence to the loyalty program's identity on e-commerce platforms during various redesign projects
• Define a plan for optimizing loyalty communications using a test-and-learn approach, ensuring optimal use of AI
• Conduct in-depth analyses of customer journeys and online user experience to identify optimization levers
• Analyze overall program performance and develop action plans with the Loyalty team
• Coordinate internal and external stakeholders to ensure smooth, consistent execution aligned with the company's ambitions
• Contribute to defining and deploying the new vision of generosity within the program
• Provide markets with new management tools and optimize processes with various stakeholders to improve gift tracking
• Manage forecasts associated with the generosity menu and challenge markets on their needs and assumptions
• Analyze the program's generosity to ensure business consistency, customer relevance, and alignment with the company's strategy

Requirements

• Master's degree in Business or an equivalent program
• At least 4 years of experience in Client Development and/or CRM
• Comfortable with project management and coordinating Data, IT, and CRM teams
• Comfortable with both strategic and operational topics, capable of managing multiple projects in parallel with rigor and autonomy
• Good understanding of issues related to digital customer experience, e-commerce journeys, and loyalty mechanisms
• Strong analytical skills, capable of formulating concrete recommendations from business and customer journey analyses
• Recognized for organizational skills, coordination ability, proactivity, and excellent interpersonal skills
• Initiative
• Stakeholder management capability
• Communication and interpersonal skills
• Strategic vision
• Professional rigor
• Analytical mindset
• Proficient in IT tools (Excel, PowerPoint)
• Fluent English
• Fluent French

Application Process

• Submit your application via the website
• Initial interview with Human Resources
• In-person interviews with the Hiring Manager and Team Leader

About the Company

Dior aims to make the world more beautiful and happier. It strives to be the most desirable luxury house globally, a symbol of French luxury, joy, and hope.