Project Management Director

About This Role

Leading a dedicated account team that manages a large portfolio for a key strategic client, the Project Management Director serves as the US/Global project management account leader. This role involves planning and executing various project types, including interior fit-outs, facility-related capital improvements, site improvements, and new complex ground-up construction projects.

Responsibilities

• Provide exceptional full-service project management for the client across their national portfolio
• Guide team members to provide elevated levels of service
• Grow and manage key client and account relationships
• Manage conflicts to amicable resolution
• Achieve required KPIs while meeting/exceeding high standards for delivery and communication
• Actively cultivate new internal and external relationships that expand account capabilities and support cross-platform growth opportunities
• Assist client in developing a project delivery strategy linked to their current business objectives
• Successfully interact with and influence at varying levels within JLL as well as the Client organization
• Attract, develop, retain, and fully manage a team of geographically dispersed PM professionals
• Support organization’s goal of creating a diverse team at every level
• Coach team members in JLL standard procedures, market best practices, and methodologies expected for successful project implementation
• Drive a “Trusted Advisor” culture throughout all levels of the team
• Facilitate a forward-looking mindset; lean-in to streamline process and challenge status-quo beliefs
• Embrace and model a mindset of “together we will find a way” to the entire team
• Assume lead role in developing and executing on a strategy for the team and overall business unit
• Ensure the team remains sized and staffed appropriately for the client’s expected workload
• Provide thought leadership to improve consistency, speed, and cost effectiveness of project delivery
• Oversee project management team’s implementation and execution throughout project lifecycle
• Manage vendor, consultant, and project team performance to ensure compliance with all contractual, jurisdictional, and client requirements
• Interface regularly with PMs, architects, client staff, property managers, and other vendors as needed to facilitate exceptional client experience
• Provide appropriate on-site supervision to ensure the account team’s performance criteria are met
• Craft, manage, and deliver against account’s P&L statement
• Leverage best practices, set appropriate goals, and manage the account effectively achieve or exceed corporate financial targets
• Manage financials for the annual capital plan, including but not limited to regular year-end projections, variance management and reporting, and other reports as required by the client