About the role
Position: PB Operations Support
Office Location: UB Plaza - 23F Pasig (Headquarters)
Job Type: Project Hire
Duties And Responsibilities
- Service Quality & Customer Satisfaction – Ensures timely resolution of customer concerns, delivers quality service aligned with Service Level Commitments, maintains process quality standards, and proactively identifies and addresses operational issues.
- Operational Excellence & Productivity Management – Oversees staffing, workload distribution, production schedules, and resource utilization to achieve productivity, cost-efficiency, and performance targets while minimizing operational disruptions.
- People Leadership & Development – Evaluates training needs, facilitates cross-training and employee development, conducts regular performance reviews and mentoring, and promotes employee engagement and continuous learning.
- Continuous Improvement & Project Management – Leads and supports process improvement initiatives, Six Sigma projects, and other organizational programs to enhance efficiency, service delivery, and overall business performance.
- Compliance, Risk & Governance – Ensures adherence to bank policies, audit and control requirements, safety standards, housekeeping practices, and control plans while maintaining strong compliance, risk management, and operational governance.
Required Skills: Accountability, Adaptability, Analytical, Good Communication Skills, Critical thinking, Teamwork, Willingness to learn
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