Project Director

About This Role

This Project Director role involves estimating mitigation and construction work for various property losses, including fire, water, and mold, across both residential and commercial properties. The director will collaborate with insurance carriers, adjusters, and property managers to ensure accurate scopes and competitive pricing, positioning jobs for profitable execution. The role combines technical estimating with relationship-driven business-to-business sales and marketing, focusing on building a referral pipeline through industry relationships and strategic market visibility.

Responsibilities

• Respond to customer emergency losses with urgency, professionalism, and ownership to secure opportunities
• Prepare accurate, competitive estimates from thorough site inspections using industry-standard software
• Collaborate with operations to support smooth handoffs, job starts, and scope alignment and supplements that contain proper approvals and documentation
• Provide the customer with daily project updates, resolve any issues to ensure job is completed satisfactorily, and ensure payment is received timely
• Work through insurance adjusters and consultants to address any concerns
• Build and maintain long-term referral relationships with adjusters, brokers, consultants, property managers, and commercial stakeholders
• Serve as a trusted partner by communicating clearly, responding quickly, and solving problems proactively
• Drive new business through networking, prospecting, and strengthening the referral pipeline
• Attend industry events (association meetings, networking groups, trade events) to create visibility and opportunities
• Support and participate in marketing presentations, lunch-and-learns, and capability meetings
• Consistently focus on revenue growth, customer experience, and profit performance

Requirements

• 3+ years of hands-on estimating experience with commercial losses
• Ability to respond to emergency situations on nights, weekends, holidays, and vacation as necessary to service customers
• Xactimate experience required
• Strong understanding of mitigation processes, documentation, and insurance expectations
• Proven ability to build B2B relationships and generate repeat referral business
• Demonstrated sales mindset: follow-up discipline, pipeline management, and growth focus
• Comfort supporting marketing efforts (presentations, networking, customer meetings)
• Excellent organizational, time-management, and prioritization skills
• Strong communication skills with team members, commercial clients, and insurance professionals
• Team-oriented, accountable, and results-driven work ethic

Nice to have: