About the role
Job Summary
We are seeking a highly motivated and detail-oriented Project Coordinator to join our award-winning team. Our client is a nationally recognized leader in the home remodeling industry. As a member of the team, you will play a key role in delivering exceptional customer experiences.
This role requires excellent communication skills, a proactive mindset, and the ability to thrive in a fast-paced environment. The ideal candidate will be organized, service-focused, and capable of managing multiple projects simultaneously.
Build and develop a world-class customer service and installation team that aggressively promotes and supports the team on all installation projects, creates exceptional customer satisfaction, and consistently delivers on the value proposition with overall Company strategy.
Key Responsibilities
- Schedule, reschedule, and coordinate window and door installations and service appointments with homeowners
- Serve as a key contact for internal teams and external customers, maintaining a collaborative relationship with all parties
- Process product orders using quoting and order management systems
- Work with sales and project management teams to finalize sales orders
- Ensure all orders are accurate, complete, meet customer expectations, and are completed satisfactorily
- Coordinate materials and deliveries from factories and outside vendors
- Collect customer payments prior to delivery or installation when needed
- Ensure subcontractor paperwork, including Lead Safe Install documentation, is properly submitted and filed
- Review and approve payments to subcontracted installation companies
- Support continuous improvement initiatives across the department
Required Skills
- Exceptional customer service and interpersonal skills
- High attention to detail and strong organizational habits
- Ability to prioritize tasks and manage multiple projects under tight deadlines
- Strong problem-solving capabilities
- Comfortable working collaboratively across teams
- Adaptability to changing priorities and processes
- Professional phone and email communication skills
- Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Willingness to learn internal systems (PQM, OMS, Salesforce, etc.)
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Work Location: In person
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