Project Coordinator

About This Role

Project Coordinator is a highly visible role at the intersection of project management, client relationship management, and laboratory operations. You will be the single point of contact for a portfolio of clients from the moment they submit a sample to the moment they receive their results, owning the workflow, the communication, and the outcome. This role is ideal for someone who thrives on organization, takes pride in client service, and wants to build a career in a science-driven, growth-oriented business.

Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Manage the full project lifecycle from sample submission through final report delivery, ensuring every project lands on time, on spec, and on budget
• Receive, log, and register incoming samples into our LIMS (Laboratory Information Management System)
• Verify documentation, assign test codes, and route samples to the correct analytical teams with zero errors
• Own client correspondence across email, phone, and portal
• Provide proactive status updates, manage expectations on turnaround times, and resolve issues before they escalate
• Maintain accurate client records, project histories, pricing agreements, and testing specifications
• Build the institutional memory that lets us deliver a seamless experience every time a client returns
• Work hand-in-hand with our scientific, sales, and accounting teams to keep projects moving and clients informed
• Identify recurring friction points in the client journey and partner with leadership to fix them

Requirements

• Bachelor's degree preferred; equivalent professional experience will be strongly considered
• Less than 1 year in a client-facing, project coordination, or operations role
• Backgrounds in laboratory services, professional services, logistics, hospitality, or account management all translate well
• Exceptional organization and attention to detail
• Strong written and verbal communication
• Comfort with technology and data systems
• Proficiency in Excel and the Microsoft Office suite required
• A bias toward action, ownership, and follow-through

Nice to have:

• Experience with LIMS, CRM, or ERP systems
• Prior experience in analytical, environmental, food, or pharmaceutical testing
• Familiarity with chain-of-custody protocols or regulated laboratory environments
• Project management coursework, certification (CAPM, PMP), or demonstrated PM experience
• Bilingual (English/Spanish)

Benefits

• Career trajectory into senior project management, account management, technical sales, or operations leadership