Project Coordinator

About the Company

We are seeking an experienced Project Coordinator based in Hanoi with a strong background in the BPO industry, particularly in data annotation, content moderation, or customer service. This role requires strong skills in project coordination, cross-functional communication, process support, and team coordination, with a focus on data quality, productivity, and team performance. The ideal candidate should have 2–3 years of project coordination or related experience, preferably with leading BPO or data annotation companies. The Project Coordinator will support project planning, daily execution, reporting, and coordination to ensure smooth project operations at our Hanoi office.

About the Role

Responsibilities

Project Planning & Delivery

• Support project planning based on project scope, requirements, milestones, deliverables, and KPIs.
• Support the maintenance of project plans, timelines, and resource plans.
• Coordinate daily project execution and help resolve operational issues.
• Monitor project progress, productivity, quality, and delivery performance.
• Support the team in ensuring project deliverables meet client requirements and agreed standards.

Team & Resource Coordination

• Support PMs in coordinating PM/PC/QA/agent resources according to project workload.
• Coordinate recruitment, onboarding, and training requirements with HR/TA.
• Monitor team capacity, utilization, attendance, and productivity.
• Support backup resource and knowledge-transfer arrangements.
• Provide day-to-day coordination and support to project team members when required.

Client & HQ Coordination

• Coordinate with clients and relevant stakeholders under the guidance of the Project Manager.
• Coordinate closely with HQ Projects/Operations teams.
• Prepare regular project updates, including progress, risks, issues, and action plans.
• Escalate operational issues to the Project Manager or relevant management in a timely manner.
• Support client meetings, presentations, and project reviews.

KPI, Quality & Cost Control

• Monitor project KPIs, productivity, quality, and delivery performance.
• Work with QA/PM teams to identify and resolve quality issues.
• Support monitoring of project manpower costs and operational efficiency.
• Identify and communicate opportunities to improve project efficiency and resource utilization.
• Prepare project reports and management dashboards.

Risk Management & Compliance

• Identify and report operational, personnel, and delivery risks.