About the role
- About Our Client:
The organization operates within the design and printing service industry, addressing the challenge of efficiently managing and processing design requests while maintaining quality and compliance with technical requirements. It supports a diverse workforce and has a strong focus on employee retention through benefits, work-life balance, and an inclusive culture.
- About the Opportunity:
The Project & Billing Coordinator is responsible for managing the daily workflow of the Design Services department. This role ensures smooth processing of design requests, accurate billing, and customer support, contributing to operational efficiency and customer satisfaction within the design team.
- Responsibilities:
• Coordinate daily workflow within the Design Services department
• Review and process design requests
• Enter work into the design department’s queue
• Process billing for design work
• Provide customer service and technical support for design projects
• Evaluate technical requirements of artwork
• Analyze and process internal and external reports related to team workload
• Enforce policies on image usage, fonts, and stock photos
• Troubleshoot artwork issues including DPI, color mode, fonts, sizing, layout, and image quality
• Process basic artwork requests using Adobe software
• Advise customers on manufacturing and print restrictions
• Engage customers with a sales consultant approach to promote design services
• Follow up on open, incomplete, or outdated projects
- Requirements:
• High school diploma or GED with 4 years experience/training in Graphic Design, Printing, Art, or Computers
• Ability to resolve customer escalations under general supervision using policies and procedures
• Basic knowledge of Adobe Illustrator, Photoshop, and InDesign
• Familiarity with Microsoft Word, Excel, and Outlook
• Must be 18 years or older
Preferred:
• Experience with Adobe Workfront
• Proficiency with relevant systems
• Understanding of product knowledge and customer service policies
• Strong analytical and organizational skills
• Excellent verbal communication skills
• Basic mathematics skills
- Pay Range and Compensation Package:
• The compensation range for this position is $26.00 to $28.00 hourly
• Eligible for commission or annual performance incentive plan
• Base pay varies by knowledge, skills, location, experience, and internal equity
- Benefits & Perks:
• Healthcare including Medical, Dental, and Vision insurance
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption, and Surrogacy Assistance
• Tuition Reimbursement
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
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