About This Role
This Project Analyst position supports technology initiatives across the Agency within the Innovation & Technology Department. You will work closely with customers, technical teams, and project leadership to analyze requests, document requirements, test system changes, and ensure smooth implementation and support. This role is ideal for individuals looking to grow their skills in business analysis and project coordination within a collaborative, mission-driven environment.
Responsibilities
- Conduct standardized intake analysis, including scope creation, effort estimation, and risk assessment
- Gather, analyze, and document detailed technical and functional requirements
- Use established templates to create clear, concise requirement specifications
- Develop test plans, test scripts, and implementation plans for new products, upgrades, patches, and system enhancements
- Execute testing activities, document results, and collaborate with customers and technical teams to resolve issues
- Triage, track, and manage project issues throughout the project lifecycle
- Create production support turnover documentation and perform knowledge transfer during project closure
- Provide user training and orientation for new software and system upgrades, as needed
- Identify and recommend process and technology enhancements that improve efficiency and ensure interoperability across all related systems
- Serve as a liaison between customers and technical staff, including internal teams and vendors
- Assist with major releases, patch cycles, and project team activities
- Develop reports, dashboards, and scorecards to support operational and project needs
- Be available for occasional off-hours work to support critical releases or system events
- Perform additional duties as assigned
Requirements
- Strong written and verbal communication skills
- Solid customer service orientation and ability to build positive working relationships
- Ability to translate technical concepts into business-friendly language
- Strong analytical and problem-solving abilities with keen attention to detail
- Ability to prioritize and execute tasks in a fast-paced, high-pressure environment
- Experience working independently and collaboratively
- Familiarity with ITIL principles
- Proficiency with Microsoft Word, Visio, PowerPoint, and Office
- Understanding of IT industry standards, concepts, and practices
- Ability to develop technical documentation and end-user training materials
- Experience writing queries using business intelligence or reporting tools
- Ability to research, collect, and evaluate project data
