Program Supervisor - Community Prevention

Terros Health is pleased to share an exciting and rewarding opportunity for a Full-Time Program Supervisor working at our Mitchell location, in Phoenix, AZ . Every day we strive to bring together the LGBTQIA+ communities in Phoenix and our team is a reflection of the community we are serving. We are a respite site during the sweltering summer offering anyone bottled water. Our daily programs include a hot meal, life skills classes, clothing closet, and other incentive programs for homeless guests. Along with great benefits, continuous training and a welcoming environment, we offer the opportunity for you to grow in your career with Terros Health.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than four decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

HOPE ~ HEALTH ~ HEALING Terros Health is hiring a Full-Time Program Supervisor for our Mitchell location in Phoenix, AZ.

Location: 40 E Mitchell Dr # 100, Phoenix, AZ 85012

Full-Time, salary, exempt Monday - Friday / 40 hours per week Day Shift & Flexibility to work evenings and weekends Full Benefits, Including 401K, And Generous PTO/PST The Program Supervisor supports program development, quality improvement, community partnerships, and sustainability planning while fostering a high-performing team committed to delivering effective prevention and intervention services. The Program Supervisor may provide direct client services including intervention, outreach, education, HIV/STI testing, prevention activities, and client support services as needed. This position serves as a resource and subject matter expert for staff and community partners, providing consultation on complex client, community, operational, and program-related concerns while ensuring quality, compliance, and service excellence.

Duties

• Oversees the daily operations of the Turning the Tide (T3) program and ensures compliance with grant, contract, and organizational requirements.
• Provides programmatic and technical consultation, guidance, and support to staff regarding complex client situations, service delivery challenges, community engagement activities, and HIV/STI prevention strategies.
• Reviews program documentation, service records, and data collection practices to ensure accuracy, quality, compliance with grant requirements, organizational standards, and applicable regulatory guidelines.
• Monitors billing practices and service documentation to support compliance with funding, contractual, and reimbursement requirements, and implements corrective actions as needed.
• May provide direct client-facing services, interventions, education, outreach, testing, prevention activities, and linkage-to-care services as needed to support program operations and participant engagement.
• Responds to and assists with the resolution of client complaints, grievances, escalated concerns, and barriers to services, ensuring concerns are addressed professionally and in accordance with organizational policies and procedures.
• Serves as a subject matter expert for HIV/STI prevention, outreach, testing, risk reduction education, and community engagement activities, ensuring services are implemented in accordance with evidence-based practices, public health guidelines, grant requirements, and organizational standards.
• Oversees and/or participates in HIV/STI testing activities and ensures testing services are delivered in accordance with organizational protocols, public health standards, and program requirements.
• Prepares and submits monthly, bi-annual, annual, continuation, and other required reports in a timely manner.
• Provides direct leadership, coaching, and mentorship to team members to foster professional growth, excellence, and strong service delivery.

Benefits & Wellness We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally

• Multiple medical plan options, including a no-premium plan for employees and their families

• Multiple dental plan options, including orthodontic coverage

• Vision insurance

• Group life and disability insurance

• Pet insurance

• 401(k) plan with company match

• Interest-free medical line of credit

• Financial education, planning, and support resources

• Monetary company contribution toward eligible benefits

• Bilingual pay differential

• Generous Paid Time Off (PTO) – 3 weeks off in the first year

• Paid Sick Time

• 10 paid holidays annually

• Comprehensive wellness program featuring wellness challenges, activities, and prizes

• Employee Assistance Program (EAP) available to employees and their family members

• Trip Reduction Program

• Ongoing professional growth and career development opportunities, including:

• Scholarships

• Clinical supervision

• Continuing Education Units (CEUs)

• Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)

• Access to the Working Advantage® Employee Discount Program, with savings on:

• Gym memberships

• Car rentals

• Flights, hotels, movie tickets, and more