Program Specialist

Duties

If you are selected for this Program Specialist position, you will serve within a hub airport performing support activities which directly impact administrative operations or screening activities at the airport, for the Office of Security Operations (OSO), Transportation Security Administration (TSA), Department of Homeland Security (DHS). These functional areas may include training, scheduling, metrics, and stakeholder relations. Duties include, but are not limited to:

• Documenting and maintaining records of completed training.
• Ensuring necessary resources and training materials are available for scheduled sessions.
• Identifying and responding to stakeholders’ questions, problems, and concerns regarding security.
• Managing and supporting the collection of various performance metrics to identify inefficiencies and areas in need of process improvement.
• Developing staffing models based upon metrics and data such as future throughput projections, authorized full-time equivalent (FTE), current staff composition, and onboard strength and training requirements.
• Performing emergency scheduling related to screening functions.
• Conducting in-depth analyses regarding potential conflicts of airport administrative procedures with overall TSA administrative policies.
• Providing airport management with status reports and planned activities in assigned program areas.
• Providing management advisory services to the Federal Security Director (FSD) staff as appropriate and providing the first line response to inquiries from airport employees.
• Conducting financial reconciliation and record auditing.
• Tracking and maintaining various financial reports to keep local management fully aware of expenditure types by airport (e.g., baggage screening costs, passenger screening costs, and overall administrative costs) and by month.
• Working closely with the FSD to coordinate, implement, and maintain an effective program to communicate TSA policies, programs, and directives.
• Overseeing and addressing customer service inquiries.
• Generating work rosters that combine full and part-time employees.
• Tracking daily staffing levels and TSO attendance.

Qualifications

To qualify for the SV-G Pay Band (equivalent to GS-11), you must have one year of specialized experience at the SV-F Pay Band or GS-9 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Such experience includes participating in at least two (2) administrative functions (e.g., procurement and inventory management, record auditing, scheduling training, facilities/space planning, generating work rosters, and records disposition and disposal).

OR

Achievement of a Ph.D. or equivalent doctoral degree in a field of study which is in or directly related to this position.

OR

Three full years of progressively higher level graduate education leading to such a degree.

OR

LL.M., if related.

OR Combining Education and Experience: Combinations of successfully completed graduate level education, beyond the second year, and experience may be used to meet total qualification requirements for this position, and may be computed by first determining your total qualifying experience as a percentage of the experience required for the band level; then determining your education as a percentage of the education required for the band level; and then adding the two percentages. The total percentages must equal at least 100 percent.

GRADUATE EDUCATION: Education at the graduate level in an accredited college or university in the amounts indicated above meets the requirements for this position. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent one year of full-time study. If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the one year of full-time study requirement.

Note: For positions requiring positive education requirements, or if you are using education to meet all or part of the qualification requirements, you MUST submit a copy of your transcripts or an itemized list of college courses from an accredited college or university, which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned) in your resume. The information must be provided with the application by the closing date of the announcement. If selected, the applicant must supply a transcript or certification of degree.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

NOTE: Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.