About This Role
This program management role drives Amazon's ambitious goals for expanding and optimizing its Sub Same Day (SSD) network in Japan. The successful candidate will lead programs, partnerships, and innovations to strategically grow the SSD delivery capabilities, ensuring best-in-class speed, coverage, and customer experience. You will drive robust planning processes and data-driven decision-making to create a positive impact on Amazon's SSD offerings in Japan through rapid services expansion and perishables integration.
Responsibilities
- Develop and execute SSD rapid operations strategies, set priorities, and communicate effectively across business partners and stakeholders
- Ideate, define, and drive the execution of initiatives for Amazon's SSD network by partnering with stakeholder groups to optimize delivery speed, coverage, and customer experience
- Translate customer needs, market trends, and business requirements into a logical sequence for network expansion, mapping the roadmap and program initiatives to measurable business value
- Work with operations, supply chain, real estate, finance, tech, and delivery experience teams to prioritize and implement network expansion plans
- Conduct comprehensive analysis of current network performance, market potential, and future growth projections to inform expansion decisions
- Collaborate with Retail and Supply Chain organizations to understand and measure the impact of network expansion efforts on overall SSD offerings
- Identify and implement cost-saving opportunities and efficiency gains in processes, working across stakeholder functions to execute initiatives at scale
- Collaborate with business analytics and customer delivery experience teams to develop and standardize KPIs, reports, and reviews that drive effective ultrafast and perishables operations
- Establish and maintain strong mechanisms to manage quantitative and qualitative performance metrics for operations effectiveness, ensuring continuous improvement in SSD operations
Requirements
- Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business
- Experience working cross-functionally with tech and non-tech teams, including operations
- Fluent in English (speak, write, and read)
- Successful track record of managing operations in logistics and rapid delivery services
- Strong analytical and business acumen with a focus on network design and optimization
- Experience in managing multiple stakeholder teams simultaneously
- Impactful communication skills
- Demonstrated commitment to Amazon's Leadership Principles, particularly Ownership, Bias for Action, Insist on Highest Standards, Customer Obsession, and Think Big
Nice to have:
- Experience in business analytics with demonstrated proficiency in quantitative analysis using SQL, databases, and Excel in a business environment
- Fluent in Japanese (speak, write, and read)
About the Company
Amazon has exciting opportunities for leaders in Operations Management within its rapidly expanding Sub Same Day (SSD) network in Japan. The company's dynamic environment offers candidates significant challenges in strategic planning, network design, and driving scalable, continuous improvements across its fulfillment centers, supply chain, and last-mile delivery teams. At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.
