About This Role
This role involves leading multiple programs and initiatives within the Physical Security Center of Excellence (COE), focusing on execution, governance, and continuous improvement. The COE develops standards, programs, tools, and governance to ensure consistent, scalable, and effective global security operations, partnering with various internal and external teams.
Responsibilities
- Lead multiple programs and initiatives across the GSOC, Travel Security, and Intelligence, driving execution, governance, and continuous improvement
- Translate operational needs, stakeholder feedback, and emerging risks into practical processes, standards, tools, and program improvements
- Partner with regional teams and vendors to improve consistency, scalability, service quality, and operational effectiveness
- Maintain and improve global SOPs, standards, workflows, and QA processes for GSOC, addressing gaps identified through incidents, PIRs, data, and stakeholder feedback
- Drive process, technology, automation, and AI-enabled improvements across intelligence, mass communications, and employee support for GSOC
- Deliver travel security programs, policies, SOPs, risk-rating methodologies, traveler support, and escalation processes
- Partner with GSOC and Intelligence to operationalize travel risk monitoring, alerts, assistance, and incident response
- Support intelligence standards and review products for quality, relevance, consistency, and timeliness
- Translate requirements into repeatable workflows, templates, and service expectations for Intelligence
Requirements
- Experience in program or project management, managing multiple priorities and cross-functional initiatives
- Experience in GSOC/EOC, physical security, travel security, intelligence, emergency management, crisis management, or a related field
- Experience developing SOPs, processes, governance, or quality programs
- Strong stakeholder management, written communication, judgment, and discretion when handling sensitive information
Nice to have:
- Experience in a global or multi-regional corporate security environment
- Experience with security intelligence, geopolitical risk, travel security, or emergency response
- Vendor, SLA, or service-management experience
- Familiarity with GSOC technology, emergency notification, travel assistance, automation, or AI-enabled security solutions
Benefits
- Discretionary bonuses/incentives
- Restricted stock units
- Day one access to medical, dental, and vision insurance
- 401(k) savings plan with company match
- Paid parental leave