Program Manager II, Development and Improvement - Medical College Physicians

Summary

Work independently under the direction of the Practice Director, Development and Improvement to manage and lead the coordinated activities of the F&MCW Administrative Fellowship program. Provide direction and guidance to the team to facilitate the achievement of the program’s goals. Lead improvement and change activities in alignment of strategic, cross-functional efforts.

Hybrid Work Arrangement: 40% Remote, 60% Onsite, must reside in the metro Milwaukee, WI area.

Primary Responsibilities

General:

• Maintain program timeline including tracking deadlines for program deliverables.
• Ensure compliance with regulatory and institutional policies.
• Oversee the collection, analysis, and dissemination of program data.
• Coordinate the development of program materials including educational materials, marketing materials, websites, forms, and reports.
• Oversee the development, implementation, and maintenance of comprehensive databases and files related to the program.
• Organize internal and external meetings, site visits, and special events
• Ensure program data and progress are reported to program stakeholders.
• Participate on appropriate committees relevant to the advancement of the program and the profession or area of research.
• Cultivate and maintain excellent working relationships with FT, CP, and MCW clinical departments.

Administrative Fellow Program:

• Actively supervise, mentor, and provide performance feedback to Administrative Fellows.
• Lead recruitment and onboarding processes for Administrative Fellows.
• Administer the project intake and assignment processes and coordinate efforts with other project management resources.
• Develop and maintain pipeline of post-fellowship job opportunities.
• Continuously improve and sustain program through internal and external partnerships.

Practice Improvement:

• Facilitate complex, cross-functional improvement teams to address performance improvement goals; effectively utilize relationships to facilitate progress within teams; use effective facilitation tools to encourage participation and enhance project progress.
• Serve as content expert, mentor, and coach for specialty problem-solving, process improvement, and change management methodology and best practices.
• Collaborate with operational leaders, project teams, and stakeholders to incorporate problem-solving and change methodologies into projects and daily work.

Knowledge – Skills – Abilities

• Knowledge of technical, business, consultation, project management, and cultural awareness.
• Customer focus, building trust, communication, critical thinking, and influencing skills.
• Strong verbal, written, and interpersonal skills.
• Strong understanding and application of data management methods.
• Proficient in Microsoft Office, specifically excel.
• Excellent organizational skills to manage project documentation, schedules, and timelines efficiently.

Qualifications

Appropriate experience may be substituted for education on an equivalent basis.

Minimum Required Education: Bachelor’s degree

Minimum Required Experience: 8 years

Preferred Education: Master's degree

Preferred Experience: Excel experience. Staff Supervision experience. Prior experience with formal leadership development programs and/or Administrative Fellowship programs strongly preferred.

Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a brief overview of our benefits see: Benefits Overview

For a full list of positions see: MCW Careers