Program Manager II, Customer Relationship Management, Google Cloud

About This Role

This Program Manager II position focuses on customer relationship management within Google Cloud, leading complex, multi-disciplinary projects from inception to completion. The role involves understanding business requirements, managing project schedules, identifying risks, and communicating with cross-functional partners across various teams and time zones. You will develop relationships internally and externally, connecting with internal customers and partner teams to understand their business requirements and goals.

Responsibilities

• Manage customer relationships by maintaining an understanding of business requirements and measure customer metric needs
• Navigate among potentially conflicting requirements and objectives across a wide range of cross-functional organizations without formal authority
• Identify process and communications breakdowns, while developing and driving solutions to remedy the issues
• Communicate with technical experts and craft solutions to plan for growth inside and outside of customer portfolios
• Identify areas for improvement within the existing customer base and potential future customers while also acting as an escalation point for partner teams

Requirements

• Bachelor's degree or equivalent practical experience
• 5 years of experience in program or project management
• Experience with project forecasting and customer relationship management
• Experience with technical integration, system integration, risk mitigation, deployment planning, or data center operations

Nice to have:

• 5 years of experience managing cross-functional or cross-team projects
• Experience in translating business requirements into technological solutions
• Experience or knowledge in server or network hardware, software development or implementation, systems data center infrastructure or operations
• Experience with project management or equivalent practical experience within colocation space or point-of-presence environments
• Ability to craft creative, non-standard, and innovative solutions using data and analytics to drive impact

Benefits

• Bonus
• Equity
• Benefits

About the Company

Google Cloud accelerates every organization

’s ability to digitally transform its business and industry, delivering enterprise-grade solutions that leverage Google

’s cutting-edge technology and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.