Program Manager Data Center Operations

About This Role

Planning and executing strategic, tactical, and cross-functional programs within Data Center Operations is the core of this role. It suits a Program Manager with a strong delivery record and proven program management experience who is passionate about improving business operations and influencing change to drive operational efficiency and optimize organizational productivity.

Responsibilities

• Manage and oversee various cross-functional programs, ensuring successful delivery
• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics
• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills
• Foster collaboration to optimize resource allocation and project success
• Bridge gaps in team dynamics, processes, and systems, preventing common program pitfalls
• Identify and mitigate risks, preventing them from escalating into major issues
• Regularly communicate with managers, business leaders, and other stakeholders to support key business initiatives
• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice to have:

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Benefits

• Sign-on payments
• Restricted stock units (RSUs)
• Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time off
• Parental leave

Important Details

• Locations: USA, AZ, Avondale; USA, CA, Santa Clara; USA, NV, Fernley; USA, OR, Umatilla; USA, TX, Dallas

About the Company

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure, supporting all AWS data centers and the equipment that ensures customers have continual access to innovation.