Program Manager

Lutheran Services Carolinas (LSC) is a nonprofit organization serving seniors, children, families, and communities across North and South Carolina through senior living communities, child and family services, refugee and immigrant services, and community-based programs.

Our work is rooted in compassion, dignity, and a shared commitment to helping others thrive.

LSC is looking for a Program Manager for our Raynor Street location. The Program Manager will ensure the group home/program is managed so that it meets COA standards of best practice, licensing standards, and requirements.

This is a full-time, benefit-eligible position.

Essential Functions:

1. Provide direct care support; emergency fill-in as needed.
2. Responsible for the operational administration of the program which includes but not limited to maintaining annual budget, petty cash, credit card monthly reconciliation and grocery shopping.
3. Initiate new hire process by completing required personnel documents for Human Resources if applicable.
4. Within program guidelines and requirements, maintain facility, vehicle and equipment according to licensing standards by performing monthly vehicle inspections and fire drills.
5. Responsible for making sure that Annual Inspections are completed and current as necessary.
6. Participate in quality assurance processes and ensure that all documentation is of the highest quality.
7. Assist in approving notes in electronic medical records if programmatically appropriate.
8. Provide assistance in the processing and approving of Incident reports where relevant.
9. Represent Lutheran Services Carolinas in the community, including contracting agencies, churches, support groups and other professionals.
10. Other duties as assigned by supervisor.

Supervisory Responsibilities:
Residential Counselors or Habilitation Counselors

Education: BS/BA Degree with two years paid human services experience; or High school diploma plus 5 years paid human services experience.

Experience: 2 years experience with 4 yr. degree or 5 years with high school diploma.

Specific skills/abilities: Flexibility, sensitive to varying cultural issues, ability to hold others accountable, organizational skills. Experience serving adults with SMI and experience working in housing programs.

Specialized knowledge, licenses, etc: Knowledge of Medicaid regulations/documentation; licensing requirements; COA standards; Valid driver’s license.

Working Conditions/Physical Requirements:

1. Ability to bend, stoop, reach overhead.
2. Ambulatory throughout location/facility.
3. Occasional lifting of groceries up to 10 lbs (5%).
4. Client/behavior Interventions - 25 lbs (5-10%).
5. Moving furniture up to 10 lbs (5%).
6. May be required to drive.