Program Manager (CCI Dept Mgr West) **MSP**

Duties

As a Department Manager you will:

• Define business goals, develop work plans, and set short and long term priorities to be accomplished by subordinates.
• Direct, coordinate, and oversee work plans through subordinate managers and supervisors. Assign work based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate program implementation and effectiveness.
• Provide guidance, advice, counsel, or instruction to subordinates in resolving administrative and on technical problems.
• Manage relationships with functional executives of IRS operating divisions within the area serviced, officials of other agencies, and in advising management officials of higher rank.
• Develop performance standards and evaluate work performance of subordinate supervisors and managers; Serve as the reviewing official on evaluations and performance recognition or disciplinary actions of non-supervisory employees rated by subordinate supervisors.
• Manage and resolve group grievances, employee complaints, and/or other issues elevated to the second level.
• Make decisions and/or approve expenses on routine and/or non-routine, costly, or controversial requests and/or personnel related actions (e.g., selection, training, promotions).
• Serve as a coach and/or mentor to subordinate managers and/or employees on an on-going basis, tailoring the emphasis based on the particular needs and background.
• Initiate ways to improve efficiency of the department and increase the quality of the work directed; Find and implement ways to eliminate or reduce significant bottlenecks and barriers to production, promote team building, or improve business practices

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Qualifications

You must meet the following requirements by the closing date of this announcement.

BASIC REQUIREMENTS (DEPARTMENT MANAGER): You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service. To be qualifying for this position your experience should be sufficient to demonstrate:

• Knowledge of management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight;
• Knowledge and understanding of programs, work functions, and staff hour planning methods and techniques in order to initiate, plan, organize, direct and manage the functions and employees of the operation;
• Knowledge of other work systems and processes which affect assigned functions and decisions concerning workflow, production, and quality;
• Knowledge of budget and fiscal methods used in establishing and maintaining an organization, (i.e. ability to maintain and manage financial resources);
• Knowledge of communicative techniques to effectively and diplomatically interact with internal and external customers; and
• Knowledge and understanding of regulations, other official guidance and principles, including the latest procedures and techniques sufficient to oversee the planning, development and implementation of the technical aspects of programs specific to the position being filled.

-The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-timework; part-timework is considered on a prorated basis.
-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.