About the role
- About Our Client:
The organization operates in the climate and energy solutions industry, focusing on innovations that enhance comfort, safety, and sustainability. It addresses challenges in temperature control, air quality, and transportation by providing advanced climate solutions that improve lives, support critical industries, and ensure safe transport of essential goods. The company has a long-standing history of leadership in air conditioning technology since 1902.
- About the Opportunity:
The Program Management Support Specialist serves as the primary contact for the Cora Project Management tool within the North America Commercial Service aftermarket project. This role is key to driving understanding, adoption, and effective use of the tool, thereby supporting project management processes and contributing to operational efficiency.
- Responsibilities:
• Develop and implement growth plans within a defined geographic region to meet sales targets
• Manage customer relationships and maintain ERP database accuracy
• Coordinate with sales and customers to input accurate account information
• Support order processing including purchase order and contract review
• Follow up post-sale activities and engage customers and programs
• Collaborate with Supply Chain, Inventory, Programming, Shipping, and Finance to ensure timely deliveries and communication
• Provide phone support for customer inquiries and orders
• Manage quotes and provide customer and product support
• Troubleshoot logistics, product, and procedural issues
• Advocate for customers to ensure timely delivery and manage complaint processes
• Participate in establishing and improving client service processes
• Support program and project compliance for clients
• Qualify leads and follow up with sales
• Handle Return Materials Authorization for post-sale services
• Complete assigned projects with minimal supervision
- Requirements:
• Associate’s degree
• Minimum of 3 years supporting software implementations, user adoption, or change management
• At least 3 years experience with ERP systems or field service management software such as SAP, Salesforce, Cora, or similar
- Pay Range and Compensation Package:
• Annual salary range is $79,000.00 to $158,000.00
• Eligible for short-term cash incentives subject to plan requirements
- Benefits & Perks:
• Medical, dental, and vision health care benefits
• Retirement benefits
• Paid time off including vacation, sick, personal, holidays, and various leave types
• Short-term and long-term disability coverage
• Life insurance and accidental death and dismemberment
• Tax-advantaged accounts including Health Savings Account and Spending Accounts
• Tuition assistance
Equal Opportunity Statement:
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
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