Program Coordinator

About This Role

This program coordinator role supports participants through all stages of program enrollment and completion. It focuses on building relationships, conducting customer outreach, identifying and resolving participation barriers, and ensuring participants receive the support needed to successfully navigate the program. The ideal candidate is highly organized, proactive, customer-focused, and passionate about helping people access valuable services and opportunities.

Responsibilities

• Serve as the primary point of contact for program participants
• Conduct proactive outreach through phone and email to encourage participation and maintain engagement
• Guide participants through program requirements and processes
• Identify barriers to participation and provide solutions, resources, and support to help customers succeed
• Track participant progress through multiple stages of the program and ensure timely follow-up on outstanding items
• Maintain accurate participant records and program data using Excel and other tracking systems
• Provide exceptional customer service while building trust and positive relationships with participants
• Monitor deadlines, documentation, and participant status to ensure smooth progression through the program
• Collaborate with internal teams to address customer needs and resolve issues
• Recommend process improvements and share innovative ideas to enhance participant experience and program performance

Requirements

• Strong customer service, communication, and relationship-building skills
• Demonstrated empathy, patience, and a desire to help others succeed
• Proficiency in Microsoft Excel and data tracking
• Excellent organizational skills with strong attention to detail
• Ability to manage multiple priorities and maintain consistent follow-up
• Strong problem-solving and critical-thinking skills
• Comfortable communicating with customers by phone and handling a high volume of outreach
• Ability to work independently while maintaining accountability for results

Nice to have:

• Highly organized, proactive, and detail-oriented
• Self-motivated with strong follow-through
• Supportive and encouraging communication style
• Comfortable working with diverse populations and underserved communities
• Creative thinker who can identify solutions and process improvements
• Passion for helping customers overcome obstacles and achieve success
• Payment processing
• Data entry, gathering and tracking data, and assuring data quality
• Exporting predesigned reports