This role coordinates person-centered planning, regulatory documentation, admissions support, interdisciplinary communication, and quality assurance activities for Day Services. The Coordinator ensures the delivery of high-quality services by serving as the primary coordinator for Life Plan implementation, Staff Action Plans, documentation compliance, Medicaid billing readiness, Precision Care record integrity, and person-centered service coordination. The role involves close partnership with program leadership, nursing, clinical staff, Care Managers, families, and interdisciplinary teams to meet OPWDD regulations, agency standards, and individual goals.
Responsibilities
Coordinate all Life Plan activities, ensuring services remain person-centered and compliant
Ensure Annual Life Plans, Semi-Annual Reviews, Staff Action Plans, Valued Outcomes, Safeguards, and Community Inclusion Plans remain current and accurately reflect individual needs
Review Staff Action Plans for measurable outcomes, implementation strategies, documentation quality, alignment with Life Plans, CQL outcomes, and regulatory requirements
Ensure revisions are completed timely
Serve as the program expert for documentation quality
Review documentation for Monthly Summaries, Staff Action Plans, Community Inclusion Documentation, Progress Notes, Goal Tracking, Behavioral Documentation, and Attendance Documentation
Monitor Precision Care to ensure required documentation is complete, signatures obtained, timelines met, records uploaded, and documentation supports billing requirements
Identify deficiencies and coordinate timely corrections
Maintain documentation trackers
Support audit readiness at all times
Conduct routine documentation audits
Monitor compliance with OPWDD regulations, Medicaid standards, and QA expectations
Track corrective actions
Monitor trends
Recommend process improvements
Assist leadership during internal and external audits
Participate in mock surveys and readiness reviews
Support implementation of corrective action plans
Coordinate documentation for new admissions, transfers, and discharges
Prepare initial Staff Action Plans
Coordinate with Intake, Nursing, Clinical, Care Managers, and Families
Ensure timely onboarding documentation
Participate in Clinical Meetings, Medical Meetings, Life Plan Meetings, and Team Meetings
Coordinate follow-up on recommendations
Ensure recommendations are implemented and documented
Communicate changes promptly with interdisciplinary partners
Promote person-centered practices
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Ensure services reflect preferences, strengths, interests, community goals, and meaningful outcomes
Support Individuals in achieving valued outcomes
Monitor electronic records for accuracy
Ensure Life Plans, LCED/LOC, Medical documentation, consents, assessments, and required forms are current
Maintain documentation integrity
Support ongoing compliance with OPWDD regulations, Medicaid requirements, HIPAA, Justice Center requirements, and Incident reporting requirements
Immediately report compliance concerns
Assist leadership with program improvement initiatives, quality projects, survey preparation, performance improvement activities, and operational projects
Support implementation of new initiatives
Analyze trends
Recommend improvements to workflows, documentation, communication, person-centered practices, and quality outcomes
Assist with implementation of new systems and best practices
Maintain certification and required trainings
Participate in Professional Development, Agency Training, OPWDD Updates, and Quality Improvement Initiatives
Perform additional duties as assigned
Requirements
Bachelor's Degree in Human Services, Psychology, Social Work, Special Education, Rehabilitation, Healthcare Administration or related field
Minimum two years experience working with individuals with intellectual and developmental disabilities
Experience with OPWDD regulations, Person-Centered Planning, Medicaid documentation, Precision Care or similar EHR, Quality Assurance, and Interdisciplinary team coordination
Understanding of CQL Personal Outcome Measures and person-centered practices
Excellent organizational and project management skills
Strong written communication and documentation skills
Ability to prioritize multiple deadlines
Critical thinking and problem-solving skills
Ability to analyze documentation for accuracy and compliance
Ability to collaborate across multiple disciplines
Proficiency with Microsoft Office and electronic health records
Ability to maintain confidentiality
Nice to have:
Experience coordinating Life Plans
Benefits
Rewarding work in a team environment
Paid vacation, sick, personal days, and holidays
403(B) retirement plans with employer contribution
Health, dental, vision and life insurance
Employee Assistance Program (EAP)
Flexible spending account (Dependent Care, Medical, Parking, and Transit)
Employee Appreciation Programs and Events
Tuition Assistance Program
Professional Development opportunities
Wellhub Discount
Verizon Wireless Discount
BJs Membership discount
Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more
About the Company
For over 150 years, HeartShare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated. HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.
HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities, including Autism Spectrum Disorders, through education, life skills and vocational training, employment, residential, case management, recreational, individual and family supports, and health care services.
