Program Coordinator

About This Role

This hybrid role combines direct client interaction with operational and administrative responsibilities, supporting day-to-day program operations and ensuring effective service delivery. It suits a candidate who thrives in a role that blends direct client impact with operational support and team coordination, and who can shift between client-facing work and behind-the-scenes coordination.

Responsibilities

• Provide direct care services to assigned clients while maintaining accurate, timely documentation in compliance with company, state, and payer requirements
• Support day-to-day program operations, including coordination of admissions, authorizations, billing, payroll, and internal processes
• Communicate regularly with clients, families, referral sources, and staff to ensure effective service delivery and coordination
• Assist with staff support functions including training coordination, mentoring, and participation in hiring and onboarding activities
• Contribute to program performance through involvement in budgeting, financial review, marketing efforts, and regional development initiatives
• Support compliance and quality efforts by participating in audits, reviewing documentation, and ensuring adherence to regulatory and accreditation standards

Requirements

• Bachelor
• At least two (2) years of experience working with children and/or families (experience can include internships, volunteer work, etc.)
• Strong organization, adaptability, and the ability to shift between client-facing work and behind-the-scenes coordination

Nice to have:

• Experience in leadership and management

Benefits

• Flexible scheduling and a culture that recognizes the importance of work/life balance
• Employee Assistance Program (EAP) including 8 mental health counseling sessions annually
• Paid time off and paid holidays
• Medical, dental, vision, and voluntary insurance options
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• Access to a Health Navigator
• 401(k) Retirement Plan
• Benefits Hub and Tickets at Work

Important Details

• Employment is contingent upon the successful completion of a comprehensive background investigation

About the Company

Georgia HOPE is a Georgia-based behavioral health provider on a mission to instill hope, empower lives, and strengthen communities. The team specializes in supporting individuals facing emotional and behavioral challenges, delivering services directly in the homes, schools, and communities where clients live and grow. Georgia HOPE is part of the Health Connect America family, a COA-accredited organization serving children, families, and adults across nine states.