Program Coordinator

About This Role

This full-time Program Coordinator role involves overseeing the daily administrative and operational functions for the FamilyWorks team across New York State Department of Corrections and Community Supervision (DOCCS) sites. The coordinator will manage parenting and relationship course cycles, facilitate DOCCS personnel training, organize graduations, and plan special events, while also directing operations across Osborne's five child-friendly Family Centers. The position suits a compassionate leader passionate about keeping families connected and supporting individuals impacted by the criminal legal system.

Responsibilities

• Collaborate with the VP of Prison Services to establish goals, objectives, and work plans, and evaluate the effectiveness of results
• Manage the day-to-day operations of FamilyWorks programs and Osborne
• Recruit, train, and supervise approximately 10 part-time Family Center staff and 2 full-time Family Service Specialists, recognizing that the number and composition of supervised staff may fluctuate based on program needs and staffing levels
• Coordinate events, including program graduations and classes inside the prisons, in collaboration with DOCCS staff
• Schedule staff coverage of Family Centers and ensure timely approval of employee timesheets
• Oversee the DOCCS clearance processes for new staff, working closely with HR and DOCCS Volunteer Services
• Direct the placement of clerks in each prison, including the visiting room family centers
• Manage program resources and purchasing (via Divvy/POs) for graduations, events, and holiday gifts
• Adhere to established DOCCS and Osborne guidelines for operating prison programs, ensuring safety and infectious control policies are met
• Routinely make site visits to facilities during weekend hours of operation and provide direct backup coverage to local facilities when needed
• In collaboration with the Data Analyst, ensure that record keeping and reports are accurate and timely
• Actively engage with funders and DOCCS staff to maintain positive working relationships
• Garner supplemental funding and in-kind resources to enrich prison programming
• Provide organizational leadership on visiting and in-prison services
• Attend in person to collaborate with others
• Perform other duties as assigned

Requirements

• Bachelor
• One to two years of progressively responsible program/service management experience in a social service agency
• Non-profit experience is strongly preferred, with a clear understanding of the criminal justice environment
• Ability to obtain and maintain Department of Correction and Community Supervision (DOCCS) clearance to work in facilities operated by DOCCS
• Ability to travel locally to assigned New York State prison facilities utilizing a reliable vehicle
• Excellent communication, conflict resolution, and interpersonal skills
• Effective oral and written communication skills with the ability to analyze and integrate information independently
• Competence with database entry and strong computer literacy
• Proficiency in Microsoft Office, Google Suite, and payroll systems (e.g., Paylocity)
• A strong commitment to a trauma-informed, people-centered approach when working with directly impacted individuals and their families

Important Details

• Schedule: full-time
• Travel: reliable vehicle required for quarterly and occasional weekday or weekend visits to prisons for meetings and to train new staff; occasional weekend or holiday vacancy coverage at Family Centers and within prisons is required; mileage reimbursed at federal IRS rates

Application Process

• Include a cover letter with your application

About the Company

The Osborne Association serves individuals, families, and communities affected by the criminal justice system, offering opportunities for people to heal, restore their lives, and thrive. They challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation. The organization is guided by core values and shared beliefs, honoring everyone's capacity to change, celebrating shared humanity, pursuing justice and equity, keeping commitments, and advocating for people and principles with fierce and tenacious determination.