About the role
Job Title: Productivity & Collaboration Specialist (Microsoft 365)
Type of Business: Public Sector
Location: London / Hybrid (1 day onsite)
Pay rate: Competitive rate
Contract: 7 months (possibility of extension)
Hours: 37 hours pw
IR35 : In Scope
GI Group are looking for an experience Productivity & Collaboration Specialist to support the provisioning, administration and 3rd line support of tools within the Microsoft 365 collaboration suite, as well as supporting project and programme work transitioning into BAU.
The team are the platform product owners for the collaboration tools, including Microsoft 365 Groups, SharePoint Online, OneDrive for Business, Teams, Planner, Stream, Viva Engage and the Power Platform.
Key Responsibilities
· Analyse, design and configure new collaboration solutions, selecting the right M365 products to meet user needs, in line with governance processes.
· Provide 3rd line support: log, prioritise and manage escalations from the service desk, service delivery teams and users.
· Investigate and resolve complex issues through global configuration changes, workarounds/enhancements, procedural changes, user guidance/documentation, or escalation to internal teams/external suppliers.
· Ensure all work is completed and documented to required standards, methods and procedures, with documentation accessible to relevant users.
· Deliver excellent customer service by monitoring progress, keeping stakeholders informed and managing expectations.
· Drive continuous improvement and stay up to date with the Microsoft 365 roadmap and new features.
· Line manage analysts where required.
Skills & Experience
- Strong hands-on experience administering and supporting Microsoft 365 collaboration tools (Teams, SharePoint Online, OneDrive, M365 Groups, etc.).
- Proven 3rd line support experience in an enterprise environment (incident/request management and problem resolution).
- Experience designing/configuring collaboration solutions with appropriate governance and controls.
- Strong documentation, communication and stakeholder management skills.
Apply
If you’re a customer-focused M365 specialist with strong technical capability and a continuous improvement mindset, we’d like to hear from you.
Hiring Contact : Joanne Smith
Agency: GI Group Recruitment Ltd
If you would like any further information about any vacancies before applying, please feel free to contact Joanne.Smith@gigroup.com or on 07552 342472
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