About the role
Job Description
The Production Supervisor oversees the end-to-end process of a team in the assigned area. Critical to the business is the achievement of the KPIs specifically to productivity, profitability, quality and most importantly management of team members.
Key Accountabilities
• Leads and manages people through monitoring of issues on terms of attendance, behaviour, performance, and ensuring resources are available in order to support operation's requirements.
• Attends to line issues, coordinates and collaborates with team across functions; escalates issues when necessary and communicates updates to the team.
• Conducts line audit to ensure compliance to standard operating procedure.
• Prepares reports and other communication materials pertaining to performance achievements and identify areas for improvement.
• Participates in projects to maintain competitiveness and ensures continuous improvement.
• Drives performance through effective coaching, counselling, mentoring and training.
• Responsible for the individual development of team members.
• Coaches team members on their performance; writes and delivers performance appraisal on a regular basis.
• Enforces discipline in compliance to company rules and regulations in order to promote Asurion core values and ensure that applicable rules and regulations are understood and implemented.
• Motivates team members through rewards and recognition of achievements.
• Performs other task that may be assigned from time to time.
Qualifications:
- Graduate of a 4 or 5-year course, preferably Engineering
- With at least 5 years of working experience in the operations of a manufacturing firm
- At least 2 years of people handling experience
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