Product Program Assistant

JOB SUMMARY:

The Product Programs Assistant will be responsible for customer service, projects and administrative tasks supporting the successful execution of the Girl Scout Product Programs. The incumbent will serve as a representative of the Girl Scouts of Northeast Texas and should possess great verbal and written communication skills.

ESSENTIAL FUNCTIONS:

• Provide excellent customer service to members at large of Girl Scouts of Northeast Texas.
• Provide accurate, efficient and helpful support to internal and external customers of the Product Sales Team.
• Secure retail booth sale agreements in person, over the phone and confirm via phone, email, mail, etc.
• Complete administrative tasks that support event, reward, training, etc. This includes but is not limited to calls, faxes, texts, mailings, compiling spreadsheets, editing records, etc.
• Ensure customers, vendors and employees are handled in a professional and courteous manner.
• Promote customer service focus and approach in all areas of job performance.
• Compile data and reports, upon request, in a timely manner.
• Assist with the coordination and delivery of programs associated with Product Sales, including scheduling, registration, volunteer management, and program/event implementation.
• Work collaboratively and professionally, as a reliable, supportive member of the cookie team who clearly communicates about ideas, projects and status of work completed, and is able to respectfully resolve differences of opinion.

OTHER

• Must be able to travel within established geographic areas and council service centers, as necessary.

• Must have reliable transportation, hold a valid drivers’ license and meet GSNETX driving record & automobile insurance requirements.

• Performs other duties and administrative functions, as assigned.

JOB REQUIREMENTS—Knowledge, Skills & Abilities (KSA’s):

• Must be 25 or older.
• Must be insurable under the council’s auto insurance policy, which requires a safe driving record and a valid driver’s license for a minimum of three years.
• At least 2 years of relevant work experience, strong interpersonal skills.
• Expected to work a flexible schedule that will include mornings, evenings and weekends.
• Self-motivated and able to work with a minimum of supervision.
• Excellent verbal, written and interpersonal communication skills.
• Experience with Microsoft Office including Excel, Word, and Outlook.
• Ability to meet deadlines under pressure.
• Highly organized and efficient in accomplishing work tasks.
• Regular and prompt attendance required.
• Ability to work collaboratively in a team environment.
• The employee must regularly lift and/or move up to 25 pounds.