Product Owner III for Billing & Payments in the US Retail Markets Servicing Platform is a high-impact role at a pivotal moment, owning the capabilities that service representatives and independent agents rely on daily to answer billing questions, take payments, and adjust how customers pay. This role is critical as Liberty Mutual converges its Direct and Agency businesses onto a single new billing platform, with the servicing experience being the sole front end. You will lead a well-established product with significant momentum, shaping how billing servicing grows as the new platform scales nationwide.
Responsibilities
Set and communicate a clear product vision and roadmap aligned to the USRM Billing Modernization program, PCUIP, and portfolio goals
Own and prioritize the backlog against measurable outcomes such as handle time saved, systems retired, and states live
Partner with Finance, the TOBE and PCUIP program teams, Billing Operations, Analytics, UX, Architecture, and Engineering to deliver capabilities that are reusable across personas and channels
Work with Research to ideate with the employees and agents who use the product and validate solutions before they ship
Use data to size opportunities, validate impact, and guide decisions
Lead alignment across teams and portfolios, surface dependencies early, and communicate trade-offs clearly
Balance program-driven delivery with the production support and compliance work that keeps billing running well today
Take initiative, spot gaps before they become blockers, pull the right people together, and keep things moving without waiting to be asked
Requirements
5+ years of product management or product owner experience with Agile delivery teams and advanced knowledge of Agile practices, as typically acquired through a bachelor's degree in a relevant field and 7 years in business, technology, or consulting
Master's degree preferred
Demonstrated experience owning the end-to-end product lifecycle (vision, roadmap, backlog, and KPIs) with the business expertise to set clear priorities and weigh business value
Strong stakeholder management: builds relationships and influence across organizational boundaries, and leads varied audiences through complex ideas and designs to consensus
Data-driven decision making: defines product KPIs and measures outcomes with analytics, paired with an experimental mindset that drives innovation amid uncertainty
Comfortable in ambiguous, high-complexity environments; makes decisions under uncertainty and can explain the trade-offs
Curious by nature and not afraid to jump in, ask questions, and figure things out
Excellent written and verbal communication skills, including presenting to senior leadership
Billing, payments, or insurance servicing experience preferred
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Platform migration or modernization experience and knowledge of our products and portfolio a plus
Knowledge of Agile development methodologies and IT project management as typically acquired through a bachelor's degree in relevant field (business, computer science, humanities etc.) and a minimum of 3 to 5 years direct experience with agile teams as well as 7 years in business, technology, or consulting
Able to depict and explain the importance of complex ideas, issues, and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change
Able to influence a diverse group of stakeholders; strong leadership skills
Able to make difficult and quick decisions daily
Strong problem solver with demonstrated ability to lead a team to push the solutions and progress
Experience in the insurance industry preferred
Knowledge of relevant products and portfolio preferred
Strong experimental mindset to drive innovation amongst uncertainty
Benefits
Comprehensive benefits
Workplace flexibility
Professional development opportunities
Opportunities provided through Employee Resource Groups
Important Details
Schedule: two in-office days per week for candidates who reside within 50 miles of Columbus, OH; Seattle, WA; Boston, MA; Portsmouth, NH; Indianapolis, IN; or Plano, TX
About the Company
At Liberty Mutual, the goal is to create a workplace where everyone feels valued, supported, and can thrive. They build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of their culture and reflected in everyday interactions. They value hard work, integrity, and commitment to make things better, and they put people first by offering benefits that support life and well-being.
