Product Owner

Product Owner 1 – Insurance Professional Endorsement Experience

Location: Remote

Duration: 9–12 months with possible extension

Contract-to-Hire: Possible

Industry: Insurance / Personal Lines

About the Role

Our insurance client is seeking a Product Owner 1 to join the Personal Lines Insurance Professional Service Experience portfolio. This role will partner closely with two Product Owners to build and enhance the insurance professional endorsement experience .

The Product Owner will help translate business and customer needs into clear, actionable product requirements and support delivery from discovery through testing and implementation . The ideal candidate is comfortable working in an Agile environment, collaborating across business and technology teams, and turning complex customer problems into prioritized, valuable solutions.

Key Responsibilities

• Map current-state and future-state process flows and identify opportunities for improvement.
• Write and maintain user stories, acceptance criteria, and functional requirements .
• Partner with research and design teams to understand customer needs and create intuitive experiences.
• Collaborate with business, technology, and delivery teams to support prioritization and execution.
• Run test scenarios with end users, document findings, and validate that solutions meet customer and business needs.
• Track issues, risks, decisions, and dependencies while escalating blockers appropriately.
• Support senior Product Owners with backlog refinement, sprint planning, stakeholder communication, demos, and delivery activities .
• Represent the voice of the customer and organization throughout the product development lifecycle.
• Work with stakeholders and LOB leadership to define, prioritize, and deliver features that maximize customer and business value.
• Maintain and prioritize the product backlog and ensure stories are clear, actionable, and delivery-ready.
• Participate in Agile ceremonies including planning, refinement, demos, retrospectives, and daily team activities .
• Collaborate with technology, architecture, and delivery teams to develop a strong understanding of supporting systems and capabilities.
• Help establish product priorities, roadmap inputs, and quarterly planning objectives.
• Communicate product vision, priorities, expected value, and delivery expectations to stakeholders.
• Analyze feasibility, cost of delay, business impact, and other considerations when evaluating product changes.
• Understand and account for insurance industry, regulatory, and compliance requirements when prioritizing product work.
• Support customer-driven design, usability testing, and user testing activities.
• Conduct market and industry analysis to help ensure the product remains competitive and well-positioned.
• Help monitor product health and balance short-term delivery needs with long-term product viability and efficiency.

What We're Looking For

• 3–5+ years of direct experience working with Agile teams , with approximately 7+ years of overall business, technology, or consulting experience.
• Bachelor's degree in Business, Computer Science, Humanities, or a related field preferred.
• Experience working as a Product Owner, Business Analyst, Product Analyst, or similar product-focused role .
• Strong experience creating user stories, acceptance criteria, functional requirements, process flows, and product documentation .
• Strong understanding of Agile/Scrum methodologies and product backlog management .
• Ability to translate complex business and customer problems into clear requirements and actionable solutions.
• Strong stakeholder management and communication skills across business and technology audiences.
• Ability to influence diverse stakeholders and make effective decisions in a fast-paced environment.
• Strong analytical and problem-solving skills with the ability to identify issues and drive solutions.
• Experience with customer research, usability testing, UAT, or user testing .
• Insurance industry experience is preferred, particularly Personal Lines .
• Knowledge of insurance products, workflows, or portfolio environments is a plus.
• Strong experimental mindset and ability to operate effectively in environments with ambiguity and uncertainty.

Why This Role?

This is an opportunity to play a key role in improving the insurance professional endorsement experience while working closely with experienced Product Owners, business leaders, designers, researchers, and technology teams.

You will gain exposure to product strategy, customer-driven design, Agile delivery, insurance processes, stakeholder management, and portfolio-level planning , while directly contributing to capabilities that improve the experience for insurance professionals and customers.

If you enjoy solving customer problems, translating ambiguity into clear product requirements, and collaborating with Agile teams to deliver meaningful business value, we'd like to hear from you.