About This Role
Product Owners who thrive on delivering customer-focused digital solutions will find this opportunity rewarding. You will lead the strategic development, delivery, and optimisation of digital products and platforms that support organisational priorities, improve customer outcomes, and drive operational efficiency. This role plays a key part in helping A2Dominion modernise services, enhance digital experiences, and deliver meaningful change across the organisation.
Responsibilities
- Lead the strategic management and continuous improvement of digital products and platforms across the organisation
- Develop and maintain product strategies, roadmaps, and delivery plans that align with customer needs and organisational objectives
- Define and manage product backlogs, user stories, and priorities using agile and user-centred delivery approaches
- Work collaboratively with operational teams, customers, IT, Data & BI, suppliers, and transformation teams to shape requirements and deliver successful outcomes
- Ensure digital products remain customer-focused, accessible, secure, and compliant with organisational standards and governance requirements
- Monitor product performance, adoption, customer feedback, and operational impact to support evidence-based decision making
- Develop meaningful product reporting, KPIs, and benefits-tracking frameworks
- Identify opportunities for innovation, automation, self-service, and service improvement through digital solutions
- Contribute to business cases, investment proposals, and funding recommendations for new product initiatives
- Manage supplier and partner relationships, ensuring value for money, effective performance, and contractual compliance
- Work with Procurement and Finance teams to support technology procurement, supplier reviews, and contract management activities
- Promote agile delivery methodologies, continuous improvement, and product management best practice across teams
- Act as a subject matter expert for product management, digital service delivery, and customer-focused design
Requirements
- Experience working with Totalmobile or comparable field service/mobile workforce management platforms, ideally within Social Housing, Property Services, Repairs & Maintenance or a customer-facing operational environment
- Degree qualified, or equivalent professional experience, in Business, Technology, Digital, Product Management or a related discipline
- Agile, Scrum Product Owner or Product Management qualification
- Proven experience in product management and agile delivery environments
- Strong understanding of digital product lifecycle management and product frameworks
- Experience using agile methodologies to deliver successful digital products and services
