About This Role
This Product Owner role is for an experienced professional to join one of the Product/Software Engineering Teams, supporting actuarial, investment, and employee benefits platforms and products. The focus is specifically on internal systems that support critical business applications for time recording, billing, file exchange, contacts management, and document management activities. The position reports to the Senior Engineering Manager within a diverse engineering team.
Responsibilities
- Act as the primary interface to funnel both business and technical enhancements
- Be the key point of contact to analyse requirements for work and communicate with the business agreed pathways and details around the products
- Incorporate new working practices, standards, and policies introduced by Howden and ensure maturity and standards are kept, maintained, and reportable (in conjunction with the Engineering Managers and senior management)
- Analyse queries received and manage workload and tickets according to complexity, business priority, and team priorities
- Analyse and document solutions for resolutions where complex issues are raised
- Agree, assign, and raise tickets for features and epics (in ADO) and maintain roadmaps using Product Plan
- Resolve fewer complex issues within agreed SLAs
- Agree and request resource allocation as required with a view to delivering against agreed metrics and KPIs
- Oversee the design, development, testing, and release of software using engineering best practices
- Coordinate work with other managers, across different areas and domains
- Work close with Product Owners and delivery leads to build roadmaps that the teams will deliver against
- Take an active role in the implementation of key business project developments and process improvement
- Drive design and planning activities by removing ambiguities, resolving dependency questions, and work with the team to provide engineering estimates and delivery
Requirements
- Previous experience in a similar role, e.g., Product Owner, QA Analyst, with experience with back-end products
- Experience in a Microsoft tech stack and proficiency using ADO (Azure DevOps)
- Excellent communication skills, both written and oral, and able to seek and deliver clarity and transparency
- Ability to build great relationships with the engineering team and the wider stakeholder group and engineering organisation to contribute to company-wide best managerial and technical practices and standards
- Ability to manage complex requirements with a complex set of internal stakeholders
- Ability to positively challenge and influence
- Good organisational skills and adaptability to change and the unforeseen
